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Fullbay
Description de Fullbay
Des milliers d'ateliers de réparation commerciaux utilisent Fullbay, qui constatent en moyenne une augmentation de 20 % de leurs revenus tirés des ordres de service après seulement six mois. Gestion des ordres de travail simple et performante, contrôle des inventaires, devis et facturation, communication client par e-mail, SMS, portail client privé, etc. Connectez-vous à QuickBooks et à d'autres intégrations majeures du secteur, suivez la productivité des techniciens, surveillez la maintenance préventive et développez votre entreprise pour être plus rentable et plus efficace.
Qui utilise Fullbay ?
Pour les ateliers de poids lourds, les réparations de moteurs diesel, la gestion de flottes, la réparation de camions incendie/ambulances, l'équipement agricole, ainsi que tout magasin ayant besoin de créer des services spécifiques pour sa base de données clients : Fullbay est conçu pour vous.
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The "Best" heavy duty repair shop software on the market.
Avantages :
The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"
Inconvénients :
If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.
Overall great software
Avantages :
It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it.
Inconvénients :
Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices.
Réponse de l'équipe de Fullbay
il y a 5 ans
Hello Joey. Thank you for this review. We are glad to know that Fullbay has helped Longley Diesel with time management, supervision and priorities. We will pass your suggestions to our development team to review. We love feedback, thank you!
Fullbay Review
Commentaires : We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.
Avantages :
Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.
Inconvénients :
Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.
Réponse de l'équipe de Fullbay
il y a 5 ans
Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day!
GREAT PRODUCT!!
Commentaires : FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.
Avantages :
THE ONLY PRODUCT WE FOUND THAT IS TRULY BUILT FOR TRUCK AND TRUCK REPAIR.
Inconvénients :
ONCE YOU UNDERSTAND THE SOFTWARE IT IS REALLY EASY TO USE.
Réponse de l'équipe de Fullbay
il y a 4 ans
Mark, thank you for this review! We are so glad that you are happy with Fullbay. And, yes! Fullbay was built specifically for heavy duty repair. We appreciate your business and as always, reach out to customer support for any needs you may have at Broward Truck and Trailer, Inc.
Alternatives envisagées précédemment :
VERY HAPPY
Commentaires : FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.
Avantages :
FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .
Inconvénients :
THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.
Réponse de l'équipe de Fullbay
il y a 5 ans
Jacob, we are glad to know that you are very happy with Fullbay and that Wheeler Truck Service has improved organization, flow and efficiency by using the software. That is fantastic to hear! Thank you for recognizing our support staff too, they are great. We will let our development team know about your request for a better way to prioritize jobs. Have a wonderful day.
Fullbay
Commentaires : The ease of tracking calls and sending estimates and invoices to customers
Avantages :
Ease of creating Service orders and invoicing tickets
Inconvénients :
Sometimes finding vin# for Trailers after verifying they are right
Réponse de l'équipe de Fullbay
il y a 4 ans
Robert, thank you for taking the time to write a review for Fullbay. It is great to hear that you experience ease with creating service orders and invoicing tickets. We will continue to make improvements to the app. We appreciate Magnum's Inc and your business. Thank you!
Fullbay Has it All
Commentaires : It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too.
Avantages :
I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.
Inconvénients :
I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.
Réponse de l'équipe de Fullbay
il y a 2 ans
Shelley: Thanks for taking the time to review Fullbay! I'm glad we were able to help with your parts tracking and invoicing processes. We value your feedback about the challenges with using our software for your large inventory and will pass this onto our development team. We appreciate your business and enjoy having you as our customer!
Great Product to run your Shop from small to large companies
Avantages :
I like the fact that this software is simple to use. Easy setup and great support.
Inconvénients :
I really don't have many cons to mention other then I do wish there was more parts ordering software like a partstech.com or fleetpride ordering internally in the program. But most shops in this industry are still doing phone call method compared to online ordering.
Fullbay review
Commentaires : Great for SO status, approvals, estimates, invoicing, PM tracking.
Avantages :
User friendly. Can do a lot with service.
Inconvénients :
Parts tracking only with inventory parts, not parts put onto SO's directly from vendor.
Réponse de l'équipe de Fullbay
il y a 4 ans
Thank you for this review. We are happy to hear that you find Fullbay user-friendly and so much more! Fullbay does track special order parts on several reports as well as within the service order history, please reach out to our customer support team and we will be happy to show you how to use those functions. Thank you for your business.
Fullbay is great software
Avantages :
Ease of data input, tracking of calls,
Inconvénients :
unable to track storage of vehicles on rotation calls.
Réponse de l'équipe de Fullbay
il y a 5 ans
Thank you for posting this review. We are glad that data input and call tracking is easy for your shop. We will pass on your feedback to our development team!
Great Product
Commentaires : We have experienced many benefits with using Fullbay. We have been able to capture inventory and accurately show usage. Keeping track of core returns is much easier. Knowing the exact amount owed on open invoices is clearly displayed. Being able to invoice our customers timely and know at what point of the repair process a unit is at without leaving the office is a huge benefit.
Avantages :
The system has allow our company to cut down on the timeframe of invoicing to our customers. It has also allowed us to be more efficient when ordering parts, by keeping the technicians working in their bays and not at the parts counter.
Inconvénients :
I only wish for a little more editing options. We have had one issue with a counter sale that somehow did not get moved to Quickbooks, and payment was received. It left a balance on Quickbooks even though it showed to be exported, it was not.
Great software that makes my job easier.
Commentaires : The experience has been great. When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.
Avantages :
I like the fact that it tracks all of your customers repairs and maintenance. Easy to track invoices that have been paid or not. The biggest thing for me is that Fullbay is geared toward the heavy duty diesel industry. When I first started this business I spent a ton of time trying different software and none of them added up to what I was used to at the dealerships and then I seen Fullbay pop up on one of my searches and I couldn't give them my money fast enough. I will continue using this software and would highly recommend it to any business big or small.
Inconvénients :
I do not have any complaints about this software.
Réponse de l'équipe de Fullbay
il y a 4 ans
Ben, thank you for leaving this review about Fullbay. We are delighted to know this was the solution you were looking for, and especially that you have received great support when you call in. That is wonderful. Thank you for your business!
FullBay
Commentaires : I've worked with different shop software- from Reynolds & Reynolds to NAPA Tracs to this one. Although they all had their good points for their time, Fullbay seems to evolve as the need arises. Whatever makes my job easier is good with me.
Avantages :
The layout makes sense. After a few minutes of familiarizing myself with the categories and functions, it became pretty simple.
Inconvénients :
Not much. If I encounter something that could be 'tweaked', support is usually agreeable to take a look at it.
Réponse de l'équipe de Fullbay
il y a 5 ans
Thank you Jim for your wonderful review of Fullbay! We are delighted that it has been simple for you to use, and that you feel like Fulbay meets the needs of Quality Truck Repair. We do love feedback, so please don't hesitate to continue to communicate things you suggest could be 'tweaked' to make your experience better. Have a great day!
FullBay Power!
Commentaires : Friendly, helpful staff.
Avantages :
Very nice program, good support, relevant information and topics.
Inconvénients :
Wiring diagrams in Motor not comprehensive enough.
Réponse de l'équipe de Fullbay
il y a 2 ans
Bryan: Thank you for the stellar review about Fullbay, and we are so glad to hear that it's been working out well for you. We appreciate your business and enjoy having you as our customer!
Got my life back
Commentaires : Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.
Avantages :
Most of my business is mobile/onsite repairs so I like how versatile the software is in the fact that it runs on multiple platforms.
Inconvénients :
The maintenance tracking needs some improvement. It needs to be a little easier to see when the particular services are due
Réponse de l'équipe de Fullbay
il y a 4 ans
Hi Duane, thank you for leaving this review. We are happy to hear that you are using Fullbay for mobile and onsite repairs for Bentleys Diesel and Performance. If you would ever like help with shortcuts in maintenance tracking, please reach out to our customer support team. We always welcome your feedback with enhancement requests too! We hope to see you at SEMA again next year, have a wonderful day.
Alternatives envisagées précédemment :
Love our Fullbay!
Commentaires : I cant say enough good things about Fullbay, I am so happy with what we can do with the software.
Avantages :
The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none!
Inconvénients :
Inventory and applying credits to SO's is the toughest issue for me. An actual app for android or apple would be a welcome addition for my techs.
Réponse de l'équipe de Fullbay
il y a 4 ans
James, thank you for this review about Fullbay. We are so happy that the workflow is benefiting your shop and that you are now paperless!
Above & Beyond
Commentaires : Great to deal with - support goes above and beyond to help!!!
Avantages :
The software helps track a job from start to finish which keeps the shop and customer happy!
Inconvénients :
Can be a little over whelming at first and takes a little time to learn.
Réponse de l'équipe de Fullbay
il y a 5 ans
Hello Glen, thank you for writing this review. We were delighted to hear that you have had good experiences with our support team-they work very hard to meet the needs of our customers. We are also glad to hear that Fullbay is helping keep the customers at Moores Heavy Equipment happy. We hope that helps them continue to choose your shop for their service. We invite you to continue to reach out to our support team for any help you may need. We plan to continue to earn your business. Have a great day!
User Friendly Garage Management Software
Commentaires : We love the Software as do our Customers!
Avantages :
This software is very user friendly from Office Employees to Technicians as well as Customers.
Inconvénients :
They are a young company and still doing many changes. I wouldn't list this as a Con though as they take pointers and ideas and put them to use in the software with updates.
Réponse de l'équipe de Fullbay
il y a 4 ans
Stephanie, thank you for taking the time to write a review about Fullbay software. We definitely do appreciate the pointers shared with us. We love all the valuable feedback our customers give. And, the Customer Portal is a wonderful feature, glad to hear you are using it. We appreciate your business.
Fullbay Review
Avantages :
I really appreciate the Help/Training functionality. When you are learning so much, so fast, it is really useful to be able to go back and search for the "How Too" on a topic you missed, or weren't using initially.
Inconvénients :
I wish that we could have the option to leave notes on inventory adjustments. It would be very helpful to be able to go back and know exactly who and why made the inventory adjustment. I would also like it if we could create our own mandatory fields for the Technician users. This would ensure that all pertinent information was gathered.
Réponse de l'équipe de Fullbay
il y a 5 ans
Thank you, Raya for this review! We are so glad you are taking advantage of the training. We want you to love Fullbay and the ease of it. Thank you for the feedback, we are always working to make improvements. Have a great day!
Up and Coming!
Commentaires : Up time for me and my team, both at work and at home. We don't have to take work home with us. We are getting our invoices out much faster and with more parts actually billed instead of given away!
Avantages :
Easy to navigate, keeps all info at the touch of a finger, no filing cabinets to go through
Inconvénients :
Still being built it seems, but the improvements are coming fast
Réponse de l'équipe de Fullbay
il y a 5 ans
Hello JP. Thank you for taking the time to write this review. We are glad you no longer have to file through cabinets, and we love that you are able to work from home too. We will continue to make improvements to Fullbay that we hope will benefit WTX Diesel, LLC. Have a great day!
Fast Start
Commentaires : Our organization is a multi-faceted business with several Business Units. I was able to set up each Business Unit as Customers and within those customers define Units that are repaired. Additionally, we were able to start invoicing out of the box when we opened up to the public.
Avantages :
Intuitive, simple to use. Love the Parts Inventory Management.
Inconvénients :
Once you understand the "cycles", you can breeze through implementation.
Réponse de l'équipe de Fullbay
il y a 5 ans
Thank you, Ed for writing this review about Fullbay. We are happy to hear you find the software simple to use and that you love the parts inventory management! It also sounds like the invoicing is working well for your shop too. We hope to continue to earn your business.
Very user friendly, excellent support team
Avantages :
I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.
Inconvénients :
I do not like how tedious some tasks are. There are too many steps in having to create a service order and to delete an action item in the service order itself. The reports are rudimentary, they do not provide detailed information and are time-consuming to manipulate once downloaded. The labor guides are also not very good.
Réponse de l'équipe de Fullbay
il y a 4 ans
Norma, thank you for taking the time to review Fullbay. We are glad you find the app easy to use and that you have received good service from our technical support team. They truly are awesome! Thank you for you feedback on suggested areas for improvement. We are continually taking customer feedback to improve the app and we will share your feedback with our development team. Thank you for your business!
Diesel Repair Shop Software
Commentaires : Very pleased with the Fullbay software.
Avantages :
The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.
Inconvénients :
I cannot really find any drawbacks to using the Fullbay software.
Réponse de l'équipe de Fullbay
il y a 4 ans
Jerry, thank you for this wonderful review about Fullbay! Sounds like your shop is using so many of the features in Fullbay to run an efficient business. We are so happy for your shop, and thank you for your business!
Fullbay First 6 months
Commentaires : We were on a paper-based shop system and went to the cloud. A steep learning curve for our shop tech's but we have worked thru most of the bugs so far.
Avantages :
Cloud-based and works with Quickbooks Canadian Version. Decent help online and excellent call centre. The people at the call centre are easy to reach and almost always respond the same day.
Inconvénients :
Accounting links to Quickbooks has problems calculating taxes ( always off by pennies in QuickBooks, very time consuming making small corrections) issuing a credit to QuickBooks is not functional. You have to imput manually.
Réponse de l'équipe de Fullbay
il y a 5 ans
Dean, thank you so much for writing a review about Fullbay. We are happy to hear that your experience with our call center for help has been excellent. We will let them know! We do have a support rep that specializes helping resolve challenges relating to Quickbooks. Please don't hesitate to get some extra help from us. Have a wonderful day, and thank you for your business!
Excellent Support
Commentaires : Great tool. Works very well. Good customer facing deliverables. Helps give you a professional appearance right out of the gate.
Avantages :
We get support and training from [SENSITIVE CONTENT HIDDEN]. She is absolutely fantastic. It’s amazing how engaged and enthusiastic she is about training is on this software. I wish I could hire her away. I’ve been managing people for a long time and you don’t find team members like [SENSITIVE CONTENT HIDDEN] very often.
Inconvénients :
Doesn’t have a great function for looking up parts.