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Description de Egencia

Gestion moderne des voyages d'affaires pour le secteur du voyage en constante évolution. Contactez l'éditeur pour découvrir comment Egencia peut vous aider à gérer les risques liés aux voyages, à assurer le bien-être des voyageurs et à optimiser le retour sur investissement de votre programme de voyages d'affaires.

Egencia apporte l'assistance et la flexibilité d'Expedia Group à près de deux millions de voyageurs d'affaires dans des entreprises de toutes tailles. Ne devriez-vous pas en faire partie ?

Qui utilise Egencia ?

Les gestionnaires, organisateurs et salariés des entreprises qui doivent envoyer des employés en voyage d'affaires.

Egencia Logiciel - 1
Egencia Logiciel - 2

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Egencia

Note moyenne

Note globale
3,9
Facilité d'utilisation
4,0
Service client
3,8
Fonctionnalités
3,9
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
39%
4
29%
3
20%
2
4%
1
8%
Jahangir
Jahangir
Administrative Support Executive (Bangladesh)
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Most convenient apps to maintain corporate travel solution

5,0 il y a 6 ans

Commentaires : There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform.
This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had.

Avantages :

1. Control your travel management with a single platform 2. You can create approval level, hold your booking and book even for 24hrs without any charges 3. Flight, hotel and car rental management for your company without multiple accounts 4. create your itinerary one by one or a single itinerary 5. Get all the report or one by one the way you want 6. A single payment options or you can customise your payemnt method if you want.

Inconvénients :

1. If your corporate card is out to limit, they will hold your booking and no exemption 2. Sometimes some flights are not showing in this platform 3. Hotel prices are showing little higher than regular price sometimes 4. Extra charges if you take assistance from customer service agent. that's wired 5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements. 6. During rush our, its very dificult to reach their customer service agent.

Réponse de l'équipe de Egencia

il y a 6 ans

Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very user friendly tool with great reporting

5,0 il y a 6 ans

Avantages :

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Inconvénients :

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Réponse de l'équipe de Egencia

il y a 6 ans

Thank you so much for your positive review and constructive feedback! Brgds Nina

Abby
Executive Assistant (É.-U.)
Assurance, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Horrible Product

2,0 il y a 5 ans

Commentaires : horrible

Avantages :

NOthing. It is cheap so therefore you get what you pay for.

Inconvénients :

This is one of the worst companies I have worked with, online and through customer service. There is constantly a glitch in their system and therefore the customer support team only respond with "its a glitch, try it again". Nothing is consistent. Sometimes​ flights book automatically, other times they don't and then someone needs to go back and book it but if you are not quick enough then that flight is gone. It is not streamlined​. The pages that you use to books cars, hotels, planes could be simplified and much quicker/easier.

Réponse de l'équipe de Egencia

il y a 5 ans

Hi Abby, I am sorry to hear of your negative experience with Egencia. If you would please send your contact information used to book your trip(s) to hello@egencia.com, we would appreciate the opportunity to try to investigate.

Holly
Director of Human Resources (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Saves so much time!

4,0 il y a 6 ans

Commentaires : HUGE time saver when it comes to booking hotels or flights.

Avantages :

The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved.

Inconvénients :

The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels)

Réponse de l'équipe de Egencia

il y a 6 ans

Hi Holly. Thank you so much for your review and feedback.

Michael
Network Administrator II (É.-U.)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Business trips made easy

4,0 il y a 6 ans

Commentaires : I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event.

Avantages :

There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip.

Inconvénients :

There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this.

Réponse de l'équipe de Egencia

il y a 6 ans

Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service.