Description de SightCall
Offre aux entreprises la possibilité de voir ce que leurs clients voient via leur smartphone et de les guider à distance.
Qui utilise SightCall ?
fabrication et équipement, soins de santé, télémédecine, télécommunications, transport, électricité et services publics, sciences de la vie et dispositifs médicaux.
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First experience with SightCall
Commentaires : Customer is not always willing to work with something like this because of data protection
The possibility to help the customer immediately
Customer can not start the software via WLan
Overall, it's a useful application.
However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc.
So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.
it makes remote troubleshooting easier, i feel like being onsite
And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.
Commentaires : Very stable connection
Easy for photo taken at the field site.
No have history ticket number was stored
Commentaires : Very Good
The quality of the photos taken during the call is excellent and it saves a huge time.
Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.
sight call review
Commentaires : diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.
Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.
if wyfi is weak then it is not worth while using the tool