SightCall

Visio assistance

Avantages :

Prise en main à distance et interaction avec le client.

Inconvénients :

Le prix, les évolutions limités et l'accompagnement.

First experience with SightCall

Commentaires : Customer is not always willing to work with something like this because of data protection

Avantages :

The possibility to help the customer immediately

Inconvénients :

Customer can not start the software via WLan

Sightcall review

Commentaires : Overall, it's a useful application.
However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc.
So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.

Avantages :

it makes remote troubleshooting easier, i feel like being onsite

Inconvénients :

And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.

Good

Commentaires : Very stable connection

Avantages :

Easy for photo taken at the field site.

Inconvénients :

No have history ticket number was stored

Multiple sessions

Commentaires : Very Good

Avantages :

The quality of the photos taken during the call is excellent and it saves a huge time.

Inconvénients :

Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.