Description de SecureLink
SecureLink gère l'accès sécurisé et l'assistance à distance pour les entreprises et les fournisseurs de technologies. Les entreprises de classe mondiale dans plusieurs secteurs hautement réglementés, notamment les soins de santé, la vente au détail, le gouvernement, les finances, le droit et les jeux, comptent sur la plateforme SecureLink pour contrôler l'accès au réseau, assurer la conformité, gérer les pistes d'audit, réduire les délais de résolution et réduire la responsabilité.
Qui utilise SecureLink ?
Les fournisseurs de technologies d'entreprise et leurs clients, en particulier ceux des secteurs réglementés.
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SecureLink as secure Remote support
secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution
for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app
Provides secure HIPAA compliant connections for hospitals.
-Secure -Functional -Compliant -Reliable -Supports many different connection types.
-Requires a manager to be downloaded every X mins -Uses Java.
Long Time User: Least Reliable Remote Access Tool I Know
Commentaires : I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves.
It's easy to figure out how to use the remote access feature.
In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees.
SecureLink is great as a VPN for tech support
Commentaires : Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
It allowed very easy access to remote servers (fully controlled by end user for access). If it goes down , the customer support gets it running very quickly.
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus) Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Réponse de l'équipe de SecureLink
il y a 2 ans
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team. Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature. Please send us an email at firstname.lastname@example.org if you would like to set up some time to go over your feedback about the product.
Securelink - Getting into Remote
Commentaires : Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.
Easy to use and connect but with some issues Platform independent Easy to Search and find different gatekeeper Access RDP Widows size can be customized , allowing to clipboard access and print feature Shows Recent gatekeeper and servers list
Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue different browser have different way to connect , having much problems with Google Chrome there is no Desktop utility to connect, We are using this almost 24X7 and low Speed is major concern Support is good but they have to fix some common issues regularly after each upgrade Should have favorite feature and make custom Gatekeeper list per user