Description de IT Glue
Les prestataires d'infogérance ne jurent que par IT Glue, lui remettant plus de 30 récompenses au cours des deux dernières années. Découvrez pourquoi d'un simple coup d'œil. IT Glue automatise et structure la documentation dont vous avez besoin pour servir vos clients. Résultats : vos techniciens passent au minimum 50 % de temps en moins à rechercher des informations. Cette réduction des pertes de temps entraîne une productivité accrue, un meilleur service client ainsi que des marges plus élevées. Inscrivez-vous pour une démo et découvrez pourquoi IT Glue est un élément essentiel de la pile de tous les prestataires d'infogérance.
Qui utilise IT Glue ?
IT Glue est conçu pour les professionnels de l'informatique. L'éditeur offre principalement ses services au marché des prestataires d'infogérance.
Où peut-on déployer IT Glue ?
Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
IT Glue en vidéos et en images
Comparez le prix du logiciel IT Glue avec ses alternatives
Fonctionnalités - IT Glue
- Archivage et rétention
- Authentification unique
- Contrôles/Permissions d'accès
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de versions
- Gestion des audits
- Gestion des contrats/licences
- Gestion des documents
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des stocks
- Gestion des utilisateurs
- Gestion du cycle de vie des ressources
- Mesure des performances
- Notifications en temps réel
- Outils de collaboration
- Piste d'audit
- Portail libre-service
- Rapports informatiques
- Recherche en texte intégral
- Sauvegarde et récupération
- Stockage de documents
- Stratégie de marque personnalisable
- Suivi de l'inventaire
- Suivi de la conformité
- Suivi des ressources
- Tableau de bord
Alternatives à IT Glue
Avis sur IT Glue
ITGlue has transformed our ability to accurately document our clients' IT infrastructure.
The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.
There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.
Alternatives envisagées :
IT Glue, a great product
Software product is amazing, the people that we deal with are amazing.
We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.
Flexibility of the product, Run Books and Password handling.
Cannot complain on anything with regards to the software.
IT Data Locker
IT Glue is very secure and has features to connect related documents and passwords conveniently. User security is high and clean.
The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document. Having a more forgiving search feature would improve this software.
Good product, but greedy company and pushy sales people
The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.
The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.
Alternatives envisagées :
IT Documentation and credential management
Easily handle large amounts of customer documentation, credentials, and other IT information. Our customer accounts are automatically added by integration with our CRM, further reducing time spent on data entry. Credentials for new clients are easy to import.
There have been a couple of outages which affected our business the the past few years, but overall service is highly reliable. As with any online service you should have an offline backup kept up to date just in case.
Logiciel trouvé dans
- Logiciels de gestion des ressources informatiques
- Logiciels de gestion documentaire
- Outils de Knowledge Management
- Logiciels de gestion des immobilisations
- Outils ITSM
- Gestionnaires de mots de passe
- Logiciels d'infogérance
- Outils Dam (Digital Asset Management)
- Logiciels de gestion de parc informatique
- Logiciels GED (gestion électronique de documents)