Square Payments

Déçu du service à la clientèle que j'ai eu.

Avantages :

J'apprécie sa facilité d'utilisation et des options internes pour entrer nos clients et leur informations pour la prochaine visite.

Inconvénients :

Mon terminal square ( 2 ans d'utilisation)fermait automatiquement plusieurs fois dans la journée alors que la batterie était pleine. J'ai appelé pour avoir de l'aide et la seule réponse que j'ai eu c'est de m'acheter un autre terminale suivi de la phrase "nous sommes désolé ". Je voulais savoir s'il y avait possibilité de le faire regarder par leur équipe pour réparation, non il n'y avait pas de possibilité, il fallait je prenne une vidéo et rappel l'assistance . Très compliqué d'avoir du support technique, moi et mon mari on a regarder sur internet pour trouver une solution par nous même et nous avons réussie facilement à régler le problème en fesant un "hard reset" et tout fonctionnait par la suite. Je suis vraiment déçu du service à la clientèle que j'ai eu, il faut s'arranger nous même pour comprendre les problèmes de notre appareil. J'espère grandement que mon commentaires aidera l'entreprise à améliorer la formation de leur employés.

The Perfect Payment Processing Option for Small Business

Commentaires : My overall experience is A++ since I am able to accept and process payment at a fraction of the cost and without costing me more time and effort.

Avantages :

Using this software for a couple of years now I really like the ease of use and how it's transferable between all my devices. I am able to access reports, process payments, and more from the mobile dashboard or my PC. It doesn't require that I have or use any additional products or equipment for function. They have very friendly and knowledgable customer service and support. I love that you are able to integrate Square into other systems for a more robust system.

Inconvénients :

I wasn't able to really pin point anything that I didn't like or enjoy regarding the software.

Good for small businesses

Commentaires : It allows me to bill customers on a recurring basis, enabling them to pay with a card online. It manages all these transitions — for a fee of course — and directly deposits the money into my chosen bank account. This solves the payment and invoicing needs for my small coaching business. Transaction fees vary significantly according to the amount of each transaction and the method of accepting payment. In general, Square is suitable for my needs of <20 transactions a month. I'm not sure if it will be as good for a larger business.

Avantages :

Square is easy to set up recurring invoices for my clients. I can adjust bills, create items, and even build sales landing pages to send out via email. I do all transactions online and it allows me to save clients' card info as well.

Inconvénients :

Some of the internal navigation can be tricky. Occasionally I have e to build an item to then place it on the invoice. Also subscriptions and recurring invoices are different, which can sometimes be a hassle.

Questionable Practices and Bad Customer Service

Commentaires : Every time I called or emailed, I got a different person and I had to go through and explain my situation to them. After almost a year, the situation has never been completely resolved but it has been decided that we are going to cut our losses as nobody at the Square Team really wants to deal with the situation. They seem to just want to sweep things under the rug and pretend it never happened. I suppose since they are coming out on top with our money, why should do they care about us the customer.

Avantages :

I liked the easy to use system and especially the reoccurring payments that our donors did not have to worry about.

Inconvénients :

We were hacked through the Square Online System and the hackers took out a loan on our behalf. After investigation, Square agreed to reverse the loan. Unfortunately, it took us months of phone calls and emails to get some of the interest that was paid out on the loan back and even today we have not been able to reconcile our books with theirs. This was very questionable and we are in the process of switching providers.

Excellent program for the price

Commentaires : Excellent. Also, great customer service!

Avantages :

This product integrates with a few different software programs I use, making running my business and accepting payments seamless! I also like the functionality and the overall look and feel of the buy buttons I integrate into my website. Very clean!

Inconvénients :

Honestly, I can't think of any cons at the moment.