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OpsGenie
Description de OpsGenie
Adopté par les équipes de développement et d'exploitation de plus de 2 500 organisations à travers le monde, OpsGenie fournit des solutions de gestion des alertes et des astreintes permettant aux entreprises de répondre efficacement à leurs problématiques IT ou DevOps. OpsGenie permet aux équipes de développer des plans de réponse aux incidents, de collaborer et de coordonner les actions de réponse ainsi que d'analyser l'efficacité des réponses. Découvrez pourquoi OpsGenie est la solution de routage d'alertes et de gestion des incidents qui enregistre la croissance la plus rapide sur le marché - www.opsgenie.com
Qui utilise OpsGenie ?
PME et entreprises de taille moyenne à grande.
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OpsGenie
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Avis sur OpsGenie
A most have
Commentaires : I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Avantages :
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Inconvénients :
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
Alternatives envisagées précédemment :
OpsGenie Journey
Commentaires : We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Avantages :
Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Inconvénients :
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Switched for different software
Commentaires : it was straightforward to use but ultimately went with something else
Avantages :
we used this for our call line but have switched to a different provider
Inconvénients :
it didnt ring in its own dedicated app and instead the normal phone settings
OpsGenie - great Incident management utility.
Commentaires : Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.
Avantages :
Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.
Inconvénients :
No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.
Basic incident management platform for startups
Commentaires : Satisfied given the amount of money we pay with them
Avantages :
What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
Inconvénients :
One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
