Description de UseResponse

Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Principalement utilisé comme solution auto-hébergée installée sur votre serveur avec l'option Cloud, UseResponse peut être facilement intégré et déployé.

Qui utilise UseResponse ?

Idéal pour tout type d'entreprise comme les banques, les universités, les opérateurs de télécommunications, les opérateurs mobiles, les vendeurs de produits iOS et Android. Principalement utilisé par les chefs d'entreprise, les responsables de l'assistance clients et les professionnels du marketing.

UseResponse Logiciel - 1 UseResponse Logiciel - 2 UseResponse Logiciel - 3 UseResponse Logiciel - 4 UseResponse Logiciel - 5

UseResponse ne vous convainc pas tout à fait ?
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Avis sur UseResponse

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
71%
4
26%
3
3%
Utilisateur vérifié
Manager (Tchéquie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best customer support I can imagine

5,0 il y a 4 ans

Avantages :

It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously.

Inconvénients :

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

Utilisateur anonyme
My best help desk application (Nigeria)
Administration publique, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ticket management at its peak

5,0 l’année dernière

Commentaires : I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.

Avantages :

What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app

Inconvénients :

It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.

Réponse de l'équipe de UseResponse

l’année dernière

Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.

Vishal
CEO (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

your article, faq formating sucks

3,0 il y a 7 ans

Commentaires : We are considering leaving your service as your base design is pretty old style looking. You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base And the FAQ page should be modern like https://www.qapital.com/faq you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.

Réponse de l'équipe de UseResponse

il y a 7 ans

Hello Vishal, In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements. As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide. Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review. Hope you would give us a chance to make product better and change your opinion here.

Michaela
Knowledge Base Manager (Allemagne)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product, Great support & consulting

5,0 il y a 2 ans

Commentaires : On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.

Avantages :

We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

Inconvénients :

Nothing worth mentioning, and it seems bug free too.

Michael
Director Of Development (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Powerful, easy to use,fantastic customer support

5,0 il y a 5 ans

Commentaires : 1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.

Avantages :

Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

Inconvénients :

So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.