--- description: HelpWire : qu'en pensent les utilisateurs ? Lisez les avis clients sur HelpWire, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de bureau à distance](/directory/31955/remote-desktop/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.fr/software/169762/helpwire Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/169762/helpwire?page=2) > Logiciel de bureau à distance pour le support IT : démarrage rapide des sessions, contrôle stable et accès sans surveillance lorsqu’une intervention ultérieure est nécessaire. > > Conclusion : 80 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpWire ? Petites et moyennes entreprises Dirigeants de petites entreprises Sociétés de support informatique Équipes de support help desk Fournisseurs de services managés Consultants en technologie Responsables IT Administrateurs système ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 80 Avis | | Simplicité d’utilisation | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Eltima Software - **Pays**: Frankfurt, Allemagne - **Entreprise fondée en**: 2001 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Accès à plusieurs moniteurs - Chat en temps réel - Chat et messagerie - Contrôles/Permissions d'accès - Dépannage - Outils de diagnostic - Partage d'écran - Partage des fichiers - Transfert de fichiers ## Ressources d'aide - Service client/e-mail - Base de connaissances - Chat ## Category - [Logiciels de bureau à distance](https://www.capterra.fr/directory/31955/remote-desktop/software) ## Catégories connexes - [Logiciels de bureau à distance](https://www.capterra.fr/directory/31955/remote-desktop/software) - [Logiciels de prise en main à distance](https://www.capterra.fr/directory/30928/remote-support/software) ## Logiciels similaires 1. [Zoho Assist](https://www.capterra.fr/software/181775/zoho-assist) — 4.7/5 (1445 reviews) 2. [TeamViewer ONE](https://www.capterra.fr/software/122252/teamviewer) — 4.6/5 (11629 reviews) 3. [AnyDesk](https://www.capterra.fr/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.capterra.fr/software/135003/slack) — 4.7/5 (24142 reviews) 5. [Supremo Remote Desktop](https://www.capterra.fr/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "Very good product, I recommend" — 5.0/5 > **Marc** | *13 novembre 2025* | Secteur maritime | Taux de recommandation : 10.0/10 > > **Avantages**: Works smoothly and perfectly as regards to remote support on Windows, which is my main usage for the moment. I am adopting it\! > > **Inconvénients**: These are not Con's, but suggestions to give feed-back and push requests which I understand you are still working on. - Some improvements to be made on the Headless mode (sometime tricky to connect) - Lack of Headless support for Linux servers - Lack of Android support. > > Very good as for now. I just discovered HelpWire, so not much experience on it, but it seems perfect for occasional support ----- ### "HelpWire a very pleasant and friendly usage." — 5.0/5 > **Eric** | *31 janvier 2026* | Réseaux informatiques | Taux de recommandation : 10.0/10 > > **Avantages**: Simplicity of usage. Security. Avaibility every where. Remote access is easy for everyone, eliminating tedious explanations during support calls requiring a physical connection. > > **Inconvénients**: The keyboard management. Sometimes the key mapping is not correct, and access to special characters is only possible using the Alt + Number key combination. Multiple screens that are on the same window. > > Helpwire is stable and responsive. Adding a client workstation is secure and very simple thanks to a simple link sent by email, for e.g, which makes support easier. ----- ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *16 avril 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **Inconvénients**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Utilisateur vérifié** | *12 février 2026* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Inconvénients**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24 juillet 2024* | Recherche | Taux de recommandation : 6.0/10 > > **Avantages**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Inconvénients**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/169762/helpwire?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/169762/helpwire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées