Leapsome

Good solution with a few UX weaknesses

Avantages :

- Enables us to do 360 ° feedback, which was very valuable, and cover a few other areas - We had a smooth sales and onboarding process to Leapsome - Combining learning and OKRs is a good value proposition to us

Inconvénients :

- The user experience could be improved on some parts, the feedback process was not fully intuitive the first time we ran it - More customizations for the OKRs, more options for automated messages would be great

Alternatives envisagées : Culture Amp

Leapsome gave us a way to hold 360s that worked with our unique company structure

Commentaires : Previously all feedback was given via Excel sheets, which made it really tricky to keep track of. People found it tedious to give feedback in this way, and it was also creating issues with transparency because everyone was conscious of how the data was being forwarded through HR. It felt strange that as a forward-thinking software company, we were using outdated methods for our internal processes. But we also found it difficult to standardise processes within our unique company structure. We found Leapsome easy to roll out incrementally, and were relieved by how enjoyable it was to use – people finally felt engaged with their HR processes. It’s halved the amount of time our HR team spend on these processes, and because there’s more ongoing communication between teams we all have a better idea of our roles and feel more engaged.

Avantages :

The platform makes it possible for us to run 360 peer reviews as we want to, and encourages our employees to give each other ongoing feedback. It’s made our HR processes not only more efficient but also more transparent. The tool was surprisingly simple to roll out, and there was a really positive response from the managers and employees – so now we’re looking at using the rest of Leapsome’s features, like 1-on-1 meetings and engagement surveys. We were also very impressed by the Leapsome customer team, who visibly incorporated our feedback into the platform before we had even decided to use it! They were the only tool that we could see were seriously passionate about acting on feedback themselves, and their answers to our support requests have been consistently prompt and helpful.

Inconvénients :

We have had some minor, short-term issues, such as where to find a particular setting in the app and we have a few requests for new features, however, every time we see anything like this, the Leapsome product team is always quick to respond and improve the platform based on our suggestions.

Alternatives envisagées : Lattice, Impraise et Small Improvements

Pourquoi passer à Leapsome : What mainly convinced us was the great customer service. They even implemented one small feature request we had during the sales cycle with us, when we were not even a customer yet. This made the decision!

Customer Service Leaves Much to Be Desired

Commentaires : My biggest disappointment is with customer service. Once you're put on auto-renewal, it is not easy to stop that. We knew we were not going to renew but missed the renewal date by a couple of days only to be told "there is nothing that can be done". If I have a customer wanting to leave, I will refund them immediately. Better have them leave happy than force them to stay another year and be frustrated about it the entire year. Within the same week, I received 3 separate courtesy reminders about upcoming renewals from other software providers we use. Not from Leapsome. What a shame, especially since we all know how easy it is to process a credit card refund.

Avantages :

This is neat software for small/growing organizations that do not need to dive very deep into the individual areas (HR, learning, goal-setting, etc.).

Inconvénients :

It is a "Jack-of-all-trades" style. A little bit of everything. After some time and experiencing growth, we found that since we use other robust platforms for the individual aspects like HR or goal-setting, we could really use a system that is entirely for learning and has better/deeper functionality. We are currently shopping for a very different platform.

Just poor

Commentaires : The idea is great but the product quality is so low. The flows are not optimised, UI is ugly, it seems that Leapsome itself doesn't use this app or these "improvements" are too low in their priorities list. would not recommend.

Avantages :

Helps to get and receive feedback remotely.

Inconvénients :

User experience and bugs. Clunky piece of a software.

A good OKR tracking tool

Avantages :

Easy to setup and scale for a small org like ours.

Inconvénients :

Depth of features when compared to other established tools

Alternatives envisagées : Lattice