Trustpilot

Qui utilise Trustpilot ?

Trustpilot sert toute l'économie Internet. - E-commerce - Commerce de détail - Services financiers - Services aux consommateurs - Biens de consommation - Assurance - Santé - Auto - Voyages -

Description de Trustpilot

Trustpilot est un outil de gestion des avis clients qui aide les entreprises en ligne à se connecter et à établir la confiance avec leurs clients. Les entreprises utilisent Trustpilot pour améliorer l'expérience client, se démarquer davantage des moteurs de recherche, augmenter les conversions et les ventes sur site, et bâtir une réputation de confiance. Les fonctionnalités comprennent : un reporting d'analyse et une analytique performants, des évaluations de marchands Google, des vedettes d'extraits enrichis, des invitations à des avis et des rappels, des widgets d'évaluation sur site, et plus encore.

Informations sur Trustpilot

Trustpilot

https://us.business.trustpilot.com

Fondé en 2007

Vidéo de Trustpilot
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Présentation des tarifs de Trustpilot

Trustpilot est disponible en version gratuite et propose un essai gratuit.


Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de Trustpilot

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Trustpilot - Fonctionnalités

  • Analyse des sentiments
  • Demande d'avis
  • Gestion des campagnes
  • Gestion des commentaires négatifs
  • Gestion des réponses
  • Notification en cas d'avis émis
  • Partage social
  • Surveillance des avis émis
  • Tableau de bord

Logiciels de gestion des avis : afficher la liste complète

Trustpilot - Alternatives

Plus d'alternatives à Trustpilot

Avis sur Trustpilot

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,6
Service client 4,4
Fonctionnalités 4,4
Rapport qualité-prix 4,2

Évaluer le logiciel

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Écrivez votre avis !
Michael D.
Director, International Operations
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/09/2019

"Best review platform out there."

Commentaires: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Avantages: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Inconvénients: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Réponse de l'éditeur

envoyé par Trustpilot le 07/10/2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Source de l'avis 
  • Publié le 17/09/2019
Utilisateur vérifié
Digital Marketing Manager
Services financiers, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 06/02/2020

"Mixed feelings"

Commentaires: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Avantages: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Inconvénients: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Réponse de l'éditeur

envoyé par Trustpilot le 03/03/2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Source de l'avis 
  • Publié le 06/02/2020
Richard P.
Animator
Organisme social ou civique, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/01/2021

"Best Site To Write Or View Reviews"

Commentaires: Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Avantages: First of all, I REALLY like the design of the site! They have a really high quality site from effects to icons, everywhere. Very easy to use. That kept my attention to this site at the first time. I also like that they show you how many reviews you have done in total and how many people have read them and found them useful. That kept me going for writing more reviews. Also, a VERY VERY good feature is that they notify the company/site you are reviewing for your review if you want to. It is VERY easy to write a review, in two steps really, two steps! And last but not least, they have almost ANY site that there is out there for you to review, amazing!

Inconvénients: Honestly, I can't find something that I don't like about this site but if I have to say something maybe I would say that they don't pay you for the review you write, after all you put some of your time there. But this won't stop me for doing more reviews in the future. I'm just saying it would be really nice if they put this feature in the future.

  • Source de l'avis 
  • Publié le 08/01/2021
Michael A.
President
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 13/10/2020

"Years of frustration, terrible investment"

Commentaires: The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed. Shockingly Trustpilot refused to take down the bad review even after we showed them proof in emails from the customer that they wouldn't remove the review unless we discounted one of our products by 50%. We had enough being taken advantage of by Trustpilots outrageous fees and contracts, then they allow customers to extort us, and customer service was horrible... we are SO glad we left!

Avantages: Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

Inconvénients: We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Réponse de l'éditeur

envoyé par Trustpilot le 13/11/2020

Hi Michael,

Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback.

If there's anything we can do to help out in the future, please don't hesitate to get in touch.

  • Source de l'avis 
  • Publié le 13/10/2020
Sophia C.
Student
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 21/11/2020

"Okay platform"

Commentaires: I used to use Trustpilot often for shopping with new businesses, but it does not seem to be as trustworthy as other platforms like Sitejabber. Some Trustpilot reviews I have seen seem to be bought or fake. Trustpilot should start vetting its users more thoroughly for real trusted reviews.

Avantages: Trustpilot is known for being very useful to consumers. I often use it to check how trustworthy a website is, to see how other people's experiences with a business have been. It's a good start for checking new businesses out.

Inconvénients: I don't feel that Trustpilot is very trustworthy anymore. Sometimes I have searched websites up that I want to check out, and Trustpilot will have an abnormally high rating for the site while other platforms, like Sitejabber, have countless angry reviews from customers. This tells me that Trustpilot does not vet its users thoroughly to get honest reviews. It has high potential for businesses to buy fake reviews on there.

Réponse de l'éditeur

envoyé par Trustpilot le 17/12/2020

Hi Sophia,

We're so glad to hear that you're enjoying using Trustpilot to check out companies before buying.

Please know that we do do lots to maintain trust on our platform, which you can read more about here: https://www.trustpilot.com/trust/combating-fake-reviews. We've also just recently completed our trust promise which included 7 initiatives to do more and do better when it came to trust in the online reviews space.

If you have any questions or concerns, we'd be happy to help it so feel free to get in touch.

  • Source de l'avis 
  • Publié le 21/11/2020