Trustpilot

Trustpilot

par Trustpilot

Qui utilise Trustpilot ?

Trustpilot sert toute l'économie Internet. - E-commerce - Commerce de détail - Services financiers - Services aux consommateurs - Biens de consommation - Assurance - Santé - Auto - Voyages -

Description de Trustpilot

Trustpilot est un outil de gestion des avis clients qui aide les entreprises en ligne à se connecter et à établir la confiance avec leurs clients. Les entreprises utilisent Trustpilot pour améliorer l'expérience client, se démarquer davantage des moteurs de recherche, augmenter les conversions et les ventes sur site, et bâtir une réputation de confiance. Les fonctionnalités comprennent : un reporting d'analyse et une analytique performants, des évaluations de marchands Google, des vedettes d'extraits enrichis, des invitations à des avis et des rappels, des widgets d'évaluation sur site, et plus encore.

Informations sur Trustpilot

Trustpilot

https://us.business.trustpilot.com

Fondé en 2007

Prix de Trustpilot

Trustpilot est disponible en version gratuite et propose un essai gratuit. La version payante de Trustpilot est disponible à partir de 199,00 $US/mois.

À partir de

199,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Trustpilot - Fonctionnalités

Logiciels de gestion des avis
Analyse des sentiments
Demande d'avis
Gestion des campagnes
Gestion des commentaires négatifs
Gestion des réponses
Notification en cas d'avis émis
Partage social
Surveillance des avis émis
Tableau de bord

Avis sur Trustpilot

Afficher 5 avis sur 518

Note globale
4,5/5
Facilité d'utilisation
4,6/5
Service client
4,4/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,2/5
Michael D.
Director, International Operations
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/09/2019

"Best review platform out there."

Commentaires: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Avantages: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Inconvénients: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Réponse de l'éditeur

envoyé par Trustpilot le 07/10/2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 17/09/2019
Jonny C.
SEO Executive
Services financiers, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 31/07/2018

"Great features, not so great customer support"

Commentaires: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Avantages: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Inconvénients: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Réponse de l'éditeur

envoyé par Trustpilot le 28/04/2019

Hi Jonny,

Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot.

We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles.

Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

  • Provenance de l'utilisateur 
  • Publié le 31/07/2018
Marcia T.
Tustpilot
Génie civil, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/04/2020

"Important opinion tool"

Commentaires: Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Avantages: Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Inconvénients: I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi Marcia,

Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies.

If you ever have any questions in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 30/04/2020
Utilisateur vérifié
Markeitng Executive
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 09/10/2019

"Some decent features - but not great at removing false/troll reviews."

Commentaires: It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

Avantages: The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Inconvénients: The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Réponse de l'éditeur

envoyé par Trustpilot le 29/10/2019

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features.

We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future.

If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.

  • Provenance de l'utilisateur 
  • Publié le 09/10/2019
Utilisateur vérifié
Digital Marketing Manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 06/02/2020

"Mixed feelings"

Commentaires: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Avantages: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Inconvénients: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Réponse de l'éditeur

envoyé par Trustpilot le 03/03/2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Provenance de l'utilisateur 
  • Publié le 06/02/2020