Navan

Arnaque

Commentaires : Catastrophique

Avantages :

Aucun, rien à dire, tout est mauvais, de la plateforme elle même au SAV

Inconvénients :

Tripactions est un revendeur frauduleux. J'ai fait une réservation d'un hotel très couteux via leur plateforme. Mon manager n'a pas pu valider cette demande dans les 24heures. Elle a donc été automatiquement annulée et débitée. En appelant l'hotel, ils m'ont confirmé que Tripactions avait annulé la réservation, dans les délais impartis par l'hotel qui ne procédait à aucune rétention financière. C'est donc Tripactions qui a gardé l'intégralité de la somme et a refusé de trouver une solution pour me loger.

Très bon outil de réservation de voyage, gain de temps assuré !

Avantages :

La réservation se fait en quelques clics, tout est paramétré par notre entreprise, et c'est très simple de retrouver ensuite les factures. Possibilité également de réserver des chambres d'hôtel pour plusieurs !

Inconvénients :

le temps de chargement de l'app peut parfois être un peu long !

Everything all in one place!!

Commentaires : Overall I absolutely love it and booking trips is extremely easy.

Avantages :

That my entire trip was in one place - and all rewards information can still be applied.

Inconvénients :

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

TripActions makes traveling easy

Commentaires : Overall, it's been great and has made planning travel much easier.

Avantages :

It's very easy to navigate and it finds great options.

Inconvénients :

I wish you could include corporate codes to offer discounts at specific hotels.

Not worth the time or money

Commentaires : Poor. Not only have they created more problems than they solved, they are hard to work with, dishonest, and overly priced.

Avantages :

That employees could book and have charges go onto the company card, cut back on employees having to use their own cards and get reimbursed.

Inconvénients :

Cost of product. Higher than all of the others we reached this year in our attempt to find a better product.None of the books are actually discounted as they sold us on. Not only can our employees book the same rooms/flights cheaper going to Expedia, Priceline, or directly withe the hotel/airline, but we get charged for using Navan to book as well. One of their biggest selling points was we'd save money with the discounts they get. We don't.Customer service is definitely lacking. They have never been able to solve any problems, in fact they do a lot of back pedaling and changing receipts on the website to cover their tracks when something goes wrong. Have double charged us on multiple occasions, very difficult to get refunded without going to the credit card company. Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.