Zoho Desk

Complet et fonctionnel, mais peu ergonomique

Commentaires : Globalement le suivi de ticket est de bonne qualité mais on perd facilement du temps à chercher les informations dans un système globalement contrintuitif.
Les notifications sont difficilement utilisables du fait qu'un simple clic sur la cloche retire le compteur de notification. De plus l'empilage de notification par ticket n'est pas lisible.

Avantages :

- Le suivi de l'historique des clients - Le système de tagging - Personnalisation des status/workflow - Lien avec la base de connaissance

Inconvénients :

- L'ergonomie est contrintuitive - Les notifications sont inutilisables - Pas de mise en avant des pièces jointes - La recherche n'est pas fiable

Excellente application

Avantages :

Une des meilleures sur le marché surtout avec l'intégration avec bigin.

Inconvénients :

Il serait souhaitable de proposer une offre de prix abordable pour les autoentrepreneurs.

The gold standard in customer service!

Commentaires : Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

Avantages :

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

Inconvénients :

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

Zoho Desk

Commentaires : Zoho Desk is the best for customer care as it provides the facility to assign tickets automatically. It is stable for use.

Avantages :

Ticket assignment is automatically It helps to enhance the relationship with clients It is a stable tool

Inconvénients :

Workflow is sometimes not instinctive There are limitations to living chat confusing settings

Helpful tool for management

Commentaires : It is better than previously used app and gets things done,

Avantages :

It is optimised for initial starting business and tasks can assigned reassigned and updated, u can divide the task, categories them based upon the projects

Inconvénients :

It has some glitches and maintenance time is little bit high