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Unified Communications as a Service (UCaaS)
Description de Unified Communications as a Service (UCaaS)
La solution de communications unifiées basée sur le cloud Evolve IPs offre des services de collaboration (vidéo, chat, conférence, etc.) primés et des services vocaux limpides qui s'intègrent aux applications que vous utilisez déjà aujourd'hui, facilitant ainsi considérablement le déploiement et l'adoption par les utilisateurs. Mieux encore, en tant que partenaire stratégique, l'éditeur conçoit et personnalise ses solutions pour répondre aux besoins uniques de votre entreprise au lieu de vous obliger à utiliser un service unique qui ne convient pas à tous.
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phone system is easy to use
Commentaires : the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
Avantages :
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
Inconvénients :
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Alternatives envisagées précédemment :
BP Business Solutions ECS
Commentaires : We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Avantages :
Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
Inconvénients :
Occasional dropped calls can be troublesome.
Alternatives envisagées précédemment :
Initial VOIP Setup
Commentaires : So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.
Avantages :
The idea of the system. The redundancy with Broadsoft. Integration with Teams.
Inconvénients :
The implementation process was very rough and the hardware suggested was terrible. Support was brutal.
Frank Chiappine Review
Commentaires : It's been an incredible experience. Transformed the way our organization does business.
Avantages :
In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
Inconvénients :
Hard to pinpoint something that's worked so effortlessly with minimal issues.
VOIP and app convenience
Commentaires : This has been great to centralize and reassignments.
Avantages :
great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective
Inconvénients :
Certain features not available on the self-portal dependency on a strong connection emergency calling features
