Call Center

Call Center

5 / 5 5 avis

Pour qui ?

Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth


Notes moyennes

5 avis
  • 5 / 5
    Note globale
  • 5 / 5
    Facilité d'utilisation
  • 5 / 5
    Service client
  • 5 / 5
    Fonctionnalités
  • 4.5 / 5
    Rapport qualité-prix

Informations sur le produit

  • Version gratuite
    Non
  • Déploiement
    Cloud, SaaS, web
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Service de support permanent (réponse directe)

Informations sur le fournisseur

  • Evolve IP
  • http://www.evolveip.net/
  • Fondé en 2011

À propos de ce logiciel

Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.


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Call Center - Fonctionnalités

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des listes d'attente
  • IVR/Voice Recognition
  • Journalisation des appels
  • Messagerie instantanée
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel
  • Suivi des appels

Derniers avis sur Call Center

Traduction automatique. Voir l'avis original

it was easy for the call center and the manager to see the work flow each agent was doing.

5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: it was a lot better then the old outdated software we were using and it was a lot more customizible.

Avantages: Our agents found it easy to use and navigate. Our call center manager enjoyed being able to customize reports for the specific data they were looking for.

Inconvénients: We were unable to load multiple recordings that we use for holidays, office closed, and so forth so we had to switch it for different events instead of it being able to auto switch without changing the wav file.

Traduction automatique. Voir l'avis original

IP Phone System at its Best

5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: One of the best Phone systems you can get for the money.

Avantages: Very User Friendly, Amazing Support , Not many distrubtion of services. Guaranteed uptime SLA's as long as you have uptime on Internet

Inconvénients: Not much to not like. The system could be more automated in some cases but it gets the job done as needed