Shopmonkey

Fantastic software!

Avantages :

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Inconvénients :

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

excellent value with its user features, data, and platform

Commentaires : I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform.

Avantages :

It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license.

Inconvénients :

#1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now

STILL DEVELOPING DO NOT WORK WITH THEM

Commentaires : I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear.

Avantages :

You can create an invoice like any other app.

Inconvénients :

EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use.

M-TECH PERFORMANCE

Commentaires : Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!

Avantages :

I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software

Inconvénients :

My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

Outstanding product and the best support team!

Commentaires : Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.

Avantages :

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop): - Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer - The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize. - Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made - Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing! Can't recommend this product enough.

Inconvénients :

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.