17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de SurveySparrow

SurveySparrow fait évoluer la façon dont vous gérez les enquêtes et enrichit l'expérience de vos clients en transformant les commentaires en informations exploitables.

Recueillez sans effort des commentaires détaillés à partir de chaque interaction sur vos plateformes numériques et échangez directement avec vos clients en temps réel.

Cette plateforme rationalise l'ensemble du processus d'enquête, de la conception à l'analyse, vous garantissant ainsi de recueillir des informations précises et pertinentes.

Accédez aux données et analysez-les en toute sécurité, en fournissant à chaque membre de l'équipe les bonnes informations pour prendre rapidement des décisions éclairées.

Communiquez avec un public international en proposant des enquêtes dans plus de 130 langues et maintenez la cohérence de la présentation de votre marque.

Gérez les avis et résolvez rapidement les réclamations des clients, en bouclant ainsi le circuit de retour d'information et en améliorant la satisfaction globale.

Avec SurveySparrow, transformez les commentaires en mesures concrètes et obtenez des résultats significatifs pour votre marque.

Qui utilise SurveySparrow ?

Ils aident les entreprises de toutes tailles à prendre de meilleures décisions.

SurveySparrow Logiciel - 1
SurveySparrow Logiciel - 2
SurveySparrow Logiciel - 3
SurveySparrow Logiciel - 4
SurveySparrow Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur SurveySparrow

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,5
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
33%
3
6%
2
2%
1
2%
Romaric
Romaric
Web designer (Cameroun)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SurveySparrow

5,0 il y a 2 ans

Commentaires : Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

Avantages :

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.

Inconvénients :

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

Tarun
Assistant Manager (Inde)
Mode et vêtements, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use to build but integrations are challenging.

4,0 il y a 10 mois

Avantages :

- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use.

Inconvénients :

- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation.

Omar
Customer experience manager (Égypte)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Need to improve reporting and also customer service

3,0 il y a 10 mois

Avantages :

Easy to use.

Inconvénients :

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

Iliana
Project Manager (Salvador)
Études de marché, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review for Survey Sparrow!

5,0 il y a 10 mois

Commentaires : Its been a pretty nice experience! So far I've like this product.

Avantages :

I really liked that it is super user friendly. Not complicated at all.

Inconvénients :

I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc.

J'La
Community Outreach (É.-U.)
Relations gouvernementales, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My go to Survey Application

5,0 il y a 10 mois

Commentaires : Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

Avantages :

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

Inconvénients :

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Niall
Head of Design (R.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product

4,0 il y a 10 mois

Avantages :

Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.

Inconvénients :

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review based on use of survey sparrow

4,0 il y a 10 mois

Commentaires : It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Avantages :

Its UI is very good and its easy to use.

Inconvénients :

We can't use jQuery which is a problem during customization.

Shravya
Consultant (Inde)
Informatique et sécurité réseau, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My review of Surveysparrow - Good

4,0 il y a 9 mois

Commentaires : Good, but can definitely be more customized to requirements

Avantages :

The UI is great and easy to use. Platform is intuitively designed and many good features.

Inconvénients :

The platform is not very helpful for creating more elaborate and complex surveys such as 1. creating sub sections under sections within a survey 2. having a flexible survey completion % system

Nisha
Customer Insights Leader (Inde)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing tool for product experience and customer feedback

5,0 il y a 10 mois

Avantages :

1. Ease to use the tool 2. CSM and support received 3. Easy Integration 4. Cost Effective

Inconvénients :

1. AI and Machine Learning feature 2. Trend analysis

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product

4,0 il y a 10 mois

Avantages :

Ease of use and easy to setup. It misses key features but the product team continuously releases new features.

Inconvénients :

Pricing comes across as a little too costly for SMBs

Chandrakeerthan
student (Inde)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Survey Builder

4,0 il y a 2 ans

Commentaires : My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow.

Avantages :

Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking.

Inconvénients :

Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow.

Hak Chong
Principal Designer (Singapour)
Services d'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Like a Sparrow, it has all component to fly like a bird.

3,0 il y a 2 ans

Commentaires : SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly.

Avantages :

To upgrade to the next level can be costly.

Inconvénients :

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Matías
Data Engineer (Chili)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A good and easy tool for NPS

4,0 il y a 10 mois

Avantages :

Is an easy tool to implement NPS in for our customers. The implementation was so fluent and easy.

Inconvénients :

Really nothing, we used just the NPS and was a success for us.

Tim
CFO COO (Allemagne)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Whitelable customer

5,0 il y a 8 mois

Avantages :

Whitelabelling capabilities Flexibility for suitable commercial model, when we began the journey

Inconvénients :

SSO integration not always straightforward Invoicing process and flags in tool could be optimized

Mayerly
Mayerly
bachelor (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Improving my feedback collection experience

5,0 l’année dernière

Commentaires : The platform is easy to use and has allowed me to create engaging, custom surveys quickly and efficiently and I enjoyed the conversational interface that feels more like a conversation than a typical survey form.

Avantages :

What I like the most about this platform is its conversational approach instead of having customers fill out a typical survey form. I love how I can create highly personalized and engaging surveys that my clients find enjoyable to take.

Inconvénients :

The customization options are a bit limited compared to other survey tools I've used in the past. I also noticed that the integration with other analysis tools is not as easy as I would have liked.

satish
satish
Front end developer (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best software for opinion

4,0 il y a 2 ans

Commentaires : My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients. Surveysparrow has always meets or needs according to the templates

Avantages :

It is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews

Inconvénients :

It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Choose your software

5,0 il y a 2 ans

Commentaires : This platform is good for the survey's and can choose the software's by the prediction. The Predictions in the software was soo accurate.

Avantages :

I have been used this platform for months and it was great. This app allows to trial the softwares for free. The survey tools are good.

Inconvénients :

Rough start for the beginners and sometimes software was buggy.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Animation, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Make your survey

5,0 il y a 2 ans

Commentaires : It is a great app to choose the softwares based on reviews and the interface of the app is good and user friendly.

Avantages :

The predictions and the results of survey's are soo accurate and the tools that we use to make the survey are great.

Inconvénients :

For beginners the app is a bit difficult to use and need to decrease the pricing.

Alekhya
Alekhya
Clinical investigator (Inde)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A survey that we can build!!

4,0 il y a 2 ans

Commentaires : It helped for collecting data for my research purpose . But they can't handle heavy load

Avantages :

The user interface for building the survey are soo good, it helps very much in obtaining data for research. Their intuitive tools differ from other competitors

Inconvénients :

The survey building tool is good ,but it has some bugs and need developers assistance. Some features are paid.

Halimatun
Halimatun
IT Manager (Malaisie)
Utilisateur LinkedIn vérifié
Comptabilité, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Create and distribute survey easily

5,0 il y a 3 ans

Avantages :

Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have provided and select the survey theme that match with my objective. I also can select the question from the suggested question section.

Inconvénients :

I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i want and it making a mess to the form layout and design. I have tried it multiple time, but it just not happening and i don't think there is any way to do it properly.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Nice tool for short surveys

4,0 il y a 5 ans

Commentaires : For a detailed interviewing tool with complex question trees, it can definitely do the job, but the lack of easy copying of groups of questions and logic branches makes the builder labor-intensive.

Avantages :

While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool. Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility). Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Inconvénients :

Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.

Paige
Homemaker (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Don't hate it , don't love it

5,0 il y a 4 ans

Commentaires : I don't think that it's something I want to integrate into my everyday life I have been a user for a little over two years now and I am actually looking into other programs but overall my experience with a decent I don't have too many complaints and I would recommend it as a starting platform if you're trying to get your branding out there.

Avantages :

Every step of creating a survey form is very simple and has next to no learning curves needed before using the software. It's very easy to distribute the surveys into email or social media platforms and it's just a very personal experience all around you really feel like you're getting to know the customers you're working with!

Inconvénients :

I really don't have too many complaints I noticed every now and then the dragon drop question box is a little buggy and it makes the customisation process a little bit harder than it should be and you definitely want to be a premium user if you want to access all the complex features that it has to offer I do wish they offered a little bit more features with the cheaper plans.

Kimberly
Kimberly
Writer/Editor (Canada)
Utilisateur LinkedIn vérifié
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

More than just a survey tool

5,0 il y a 4 ans

Commentaires : I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Avantages :

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Inconvénients :

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Chirpy Surveys

4,0 il y a 6 ans

Commentaires : We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Avantages :

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Inconvénients :

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Nazim
director (Turquie)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

bye survwymonkey, hello survey sparrow

5,0 il y a 3 ans

Commentaires : I recommend it to everyone

Avantages :

surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important.

Inconvénients :

There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week