Elcom CMS

Elcom ticks all the boxes

Commentaires : The Elcom team are very professional and worked closely with us to ensure all of our requirements were covered. From design, implementation and to go live, their support and guidance was excellent.The ongoing support we receive from our Account Manager, CMS trainer and the Help Desk team is amazing, they are experienced, friendly and responsive to our needs, all in an extremely timely manner.

Avantages :

It is a powerful yet simple to use CMS, with customisable modules - so you only pay for what you need, but can grow your CMS with your business when needed. The features are endless and we use many of them: single sign on, forms, structured authoring, workflow, dynamic widgets, taxonomy, carousels banners, corporate directory, events, secure content and the new reports dashboard is great.

Inconvénients :

I haven't had any negative experiences with Elcom or the CMS. Integration was easy and the CMS is user-friendly and non technical staff can use it. No negatives from me.

Solving business problems in stylish and functional way

Commentaires : Elcom is very supportive and goes out of their way to assist with our development and ongoing upgrades. The Help Desk support is fast, friendly and knowledgeable.
 
Since launch, we have worked with Elcom to solve a number of business problems, such as coming up with ways to reduce the number of broadcast emails and creating specialised hubs for specific communication and knowledge bases. This has resulted in time savings, strengthening our team engagement and creating a more supportive and positive culture for our people.

Avantages :

The stylish and simple design has made our site eye-catching and easy to use. Elcom provided a great design to ensure our intranet quickly became the go-to resource and core of our Digital Workplace Experience.

Inconvénients :

Elcom offers an extensive range of software features to enhance our site and keeping our publishers trained in all aspects of the software can be challenging in an organisation with a small digital workplace team.

Elcom CMS Content management and workflow

Commentaires : Although there have been some challenges to get some functions within the Elcom CMS to work for us, or we have been able to create a work around, dealing with Elcom, in particular the Help Desk, has been excellent. The staff are exceptional - they are knowledgeable, supportive and very patient!

Avantages :

The Elcom CMS is user friendly, even with no technical background. I find the content management easy to use and a great way to ensure all the required documentation and processes are kept on one platform and have expiry review dates. The workflow content module in theory is a great tool for various activities requiring a workflow content that is transparent and reportable.

Inconvénients :

The negative aspect of the Workflow module is the inability to be flexible for different scenarios. The out of the box package is very basic, and we have required additional customization to fit our business needs which I feel should be part of the out of the box package. There is limited flexibility when requiring reporting.

Great customer service

Avantages :

The ability to give different users different access permission, customer service is really fast, and the girls are very patient with me!

Inconvénients :

Does not have the ability to create your own article templates without customer service assistance or the need to have a new page template design quoted.Not able to reformat or resign how the polls look or have much design freedom for the rating of an article/page feature.

Easy to use and implement

Commentaires : Overall it has created a social space for the company to use and allows easy access of information

Avantages :

Within the intranet it had a little bit of everything. Allows you to build pages easily. Also have a great form builder/.

Inconvénients :

Adding content in from Word can sometimes cause issues later on when amending your page