Chatmeter

Qui utilise Chatmeter ?

Businesses of all sizes across all industries looking to improve their online reputation through quality and quantity of reviews, listing optimization, and improving the customer experience.

Description de Chatmeter

Chatmeter specializes in online reputation and review management for multi-location brands and agencies. Chatmeter helps businesses make a distinct impact in revenue by improving various areas of their online presence that determine if a customer will visit their store, or a competitors including online reviews, local business listings, SEO rankings, and more.

Informations sur Chatmeter

Chatmeter

http://www.chatmeter.com

Fondé en 2009

Vidéo de Chatmeter
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Présentation des tarifs de Chatmeter

Chatmeter n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.


Prix

Contact Chatmeter for pricing details.

Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de Chatmeter

Ressources d'aide

  • Support en horaire de bureau

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Chatmeter - Fonctionnalités

  • Analyse des sentiments
  • Gamification
  • Gestion des campagnes
  • Gestion des réponses
  • Génération d'avis
  • Statistiques sur les médias sociaux
  • Suivi des médias sociaux
  • Surveillance des avis émis

Logiciels d'e-réputation : afficher la liste complète

  • Analyse des concurrents
  • Audit
  • Gestion de contenu
  • Gestion des liens
  • Intégration de Google Analytics
  • Localisation
  • Mots-clés mobiles
  • Outils de recherche de mots-clés
  • Suivi de position Google
  • Tableau de bord
  • Tests A/B

Logiciels de SEO : afficher la liste complète

  • Analyse des sentiments
  • Demande d'avis
  • Gestion des campagnes
  • Gestion des commentaires négatifs
  • Gestion des réponses
  • Notification en cas d'avis émis
  • Partage social
  • Surveillance des avis émis
  • Tableau de bord

Logiciels de gestion des avis : afficher la liste complète

  • Collaboration
  • Engagement des clients
  • Gestion de contenu
  • Gestion de plusieurs comptes
  • Planification des publications
  • Rapports et analyses
  • Suivi des marques
  • Suivi des médias sociaux
  • Édition automatisée

Logiciels de gestion des réseaux sociaux : afficher la liste complète

  • Analytique
  • Correction en temps réel
  • Fonction de glisser-déposer
  • Gestion SEO
  • Générateur de formulaires
  • Modèles personnalisables
  • Réactif
  • Tests A/B

Logiciels de landing pages : afficher la liste complète

  • Gestion de plusieurs sites
  • Gestion des campagnes
  • Suivi des conversions
  • Suivi des interactions entre utilisateurs
  • Suivi des mots-clés
  • Suivi des objectifs
  • Suivi des pages consultées
  • Suivi des recherches de sites
  • Suivi des sources de référence
  • Suivi du temps passé sur le site

Logiciels de web analytics : afficher la liste complète

  • Analyse des comportements
  • Analyse du secteur commercial
  • Analyse prédictive
  • Données démographiques
  • Géocodage
  • Géolocalisation
  • Géorepérage
  • Visualisation de données

Logiciels géodécisionnels : afficher la liste complète

  • Analytique
  • Ciblage client
  • Filtrage des mots-clés
  • Gestion de contenu
  • Gestion de plusieurs comptes
  • Gestion des contacts
  • Planification des publications
  • Suivi des conversions
  • Édition automatisée

Outils pour community manager : afficher la liste complète

Chatmeter - Alternatives

Plus d'alternatives à Chatmeter

Avis sur Chatmeter

Lire tous les avis

Note globale

4,6/5

Note moyenne

Facilité d'utilisation 4,4
Service client 4,7
Fonctionnalités 4,4
Rapport qualité-prix 4,4

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Écrivez votre avis !
Kelcie S.
CEO
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 28/01/2019

"Chatmeter"

Avantages: Everything you've ever wanted to know about your reviews you're able to find on Chatmeter. It's truly incredible. Plus, it's a super robust platform to use. It allows you to respond to multiple reviews at a time, as well as pull detailed information about each location you have. All around a really cool, insightful program.

Inconvénients: This is going to sound silly, but all in all the look of the software is a little dated. While they're on the cutting edge of all things reviews, the platform looks like its from 1999. lol. Just a little thing.

Réponse de l'éditeur

envoyé par Chatmeter le 25/06/2020

Hi Kelcie, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to multiple reviews at a time! We have made a lot of great updates to our platform over the past year and I will be sure to pass along your feedback to our design team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

  • Source de l'avis 
  • Publié le 28/01/2019
Roger W.
Marketing
Restaurants, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/07/2020

"Platform For Success"

Commentaires: Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.

Avantages: I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

Inconvénients: I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.

Réponse de l'éditeur

envoyé par Chatmeter le 05/08/2020

Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

  • Source de l'avis 
  • Publié le 31/07/2020
Stephanie S.
Digital Marketing Strategist
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 05/11/2020

"Good on a smaller scale"

Commentaires: Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy.

Avantages: I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform.

Inconvénients: Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook.

Réponse de l'éditeur

envoyé par Chatmeter le 15/12/2020

Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.

  • Source de l'avis 
  • Publié le 05/11/2020
Jen J.
Director of Marketing
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/11/2020

"Chatmeter will save you time."

Commentaires: I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams.

Avantages: Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources.

Inconvénients: From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.

Réponse de l'éditeur

envoyé par Chatmeter le 24/11/2020

Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

  • Source de l'avis 
  • Publié le 12/11/2020
Jessie W.
Marketing Coordinator
Immobilier, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/06/2020

"Makes My Job So Easy!"

Commentaires: The customer service is amazing, and the product offerings are continuously getting better and broader.

Avantages: With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.

Inconvénients: The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)

Réponse de l'éditeur

envoyé par Chatmeter le 26/06/2020

Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

  • Source de l'avis 
  • Publié le 25/06/2020