SeamlessDesk

Great Service Desk software if you care about associating assets to tickets

Commentaires : They have been great to work with. They communicate very well and always have the answers when I need help.

Avantages :

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Inconvénients :

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

Product is simple enough for our users, but goes beyond a ticketing system

Commentaires : We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Avantages :

The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Inconvénients :

There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

Worst onvestment ever and worst customer care ever

Commentaires : Avoid it, no u dersta dong for users, eager for money and do not care for customers

Avantages :

Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Inconvénients :

Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Awesome Customer Service and Excellent Response Time

Avantages :

Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration. I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours. It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

Inconvénients :

I'm sure there are a few additional features we'll recommend along the way.

SeamlessDesk is a great small to medium size company help desk solution

Commentaires : We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.

Avantages :

SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.

Inconvénients :

There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.