Bandwidth

Qui utilise Bandwidth ?

Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 9-1-1 connectivity. Our APIs and nationwide IP voice network are built to scale.

Description de Bandwidth

Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 911 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few.

Informations sur Bandwidth

Bandwidth.com

https://www.bandwidth.com/

Fondé en 1999

Prix de Bandwidth

Bandwidth est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Bandwidth - Fonctionnalités

  • Communications unifiées
  • Contrôles/Permissions d'accès
  • Enregistrement des appels
  • Gestion des contacts
  • Liaisons SIP
  • Online Voice Transmission
  • Routage des appels
  • Serveur vocal interactif (SVI)
  • Transcription de message vocal

Logiciels de VoIP : afficher la liste complète

  • Centre d'appel
  • Chat et messagerie
  • Conférences audio et vidéo
  • Enregistrement des appels
  • Gestion des fax
  • Partage des fichiers
  • Reconnaissance SVI et vocale
  • Routage des appels

Logiciels de communication cloud : afficher la liste complète

  • Contrôle des sources
  • Contrôles/Permissions d'accès
  • Débogage
  • Développement d'applications web
  • Développement de logiciel
  • Développement mobile
  • Factorisation de code
  • Gestion du déploiement
  • Modélisation de données
  • Outils de collaboration
  • Rapports et analyses
  • Sans code
  • Tests de compatibilité

Logiciels de développement d'applications : afficher la liste complète

  • Analytique
  • Conception d'API
  • Contrôle d'accès
  • Contrôle du trafic
  • Gestion de versions
  • Gestion des tests
  • Gestion du cycle de vie des API
  • Portail des développeurs
  • Protection contre les menaces
  • Tableau de bord

Logiciels de gestion d'API : afficher la liste complète

  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Suivi des appels
  • VoIP

Logiciels de téléphonie : afficher la liste complète

Bandwidth - Logiciels similaires

Plus d'alternatives à Bandwidth

Avis sur Bandwidth

Afficher 5 avis sur 110

Note globale
4,6/5
Facilité d'utilisation
4,6/5
Service client
4,7/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Nicholas L.
Systems Technician
Télécommunications
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 19/06/2018

"Top notch support, porting can be tricky, overall however great experience"

Commentaires: Provides a great service that I am able to then resell as a finished complete product.

Avantages: Support is really great. When porting on network they are fantastic The provided API support is very powerful provided you know how to properly utilize it. Really fast provisioning of new DID's, great searching abilities for finding new DID's. While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Inconvénients: Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server. When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever" Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding. If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

  • Source de l'avis 
  • Publié le 19/06/2018
Mark W.
VP of Engineering
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 22/06/2018

"As a whole, we are happy with the services and support we receive from Bandwidth.com"

Avantages: The vast majority of the BW team goes the extra mile for their customers.
The customer-facing portal is clean and easy to navigate.

Inconvénients: A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it. I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation. Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

  • Source de l'avis 
  • Publié le 22/06/2018
Utilisateur vérifié
Technical Director
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    2/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 04/06/2018

"Great rates, reliable network, features leave a lot to be desired."

Commentaires: Predictable rates with a reliable network.

Avantages: I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

Inconvénients: Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

  • Source de l'avis 
  • Publié le 04/06/2018
Utilisateur vérifié
LNP Coordinator, IC
Télécommunications, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 27/11/2019

"User Friendly Portal for Ordering and Porting Telephone Numbers"

Commentaires: Overall, the portal is user friendly and is useful.

Avantages: It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

Inconvénients: Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

  • Source de l'avis 
  • Publié le 27/11/2019
Brianda M.
Telecom Specialist
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/06/2018

"My Preferred Carrier"

Commentaires: I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

Avantages: User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

Inconvénients: The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

  • Source de l'avis 
  • Publié le 22/06/2018