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Trackit
Description de Trackit
Trackit Manager : une solution logicielle d'entreprise SaaS. Trackit peut être entièrement informatisé au moyen d'une application mobile qui collecte, stocke et distribue l'information. Trackit est entièrement conforme aux réglementations régionales et nationales. Trackit Manager comprend actuellement plusieurs modules de gestion dans divers domaines : formations, présences et absences, service client, conformité, accidents et fréquence, réclamations, suggestions des employés, DVIR (Daily Vehicle Inspection Report), inspections et conformité documentaire.
Qui utilise Trackit ?
Les agences de transport en commun en Amérique du Nord, y compris les bus, trains et transports en commun.
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Great company to work with!
Commentaires : The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.
Avantages :
The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.
Inconvénients :
The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.
Alternatives envisagées précédemment :
One of the best Help Desk Software's out there!
Commentaires : My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.
Avantages :
I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well. This way, I don't need other software for my other IT needs.
Inconvénients :
They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.
TrackIT Ticketing Review from a Former Helpdesk Technician
Avantages :
assigning tickets to resolver team, by name, by group. its organized and fast.
Inconvénients :
slow to load, I think we used the old version of this. its the application version. sometimes its not responding.
Both Trackit Manager (Web) & Trackit Assessment (Tablet) have improved our operation significantly.
Avantages :
Trackit provides our operation with a nice balance of out-of-the-box functionality and customizable content. The increase in efficiency we have seen since implementing Trackit is unlike any software we have used in the past. Tasks that use to take hours are now completed in just a few key-strokes.
Inconvénients :
There is currently no app for Trackit Manager (iOS or Android), which would not be an issue if the web-interface was a little more mobile-friendly. Also, the software works best on Google Chrome, which is not a "Con" in and of itself, but it does limit you a bit.
Good tool for training, efficient, save time
Commentaires : Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed back to the trainees, easy to search for training files.
Avantages :
Easy to use, saving time, same consistency between evaluation, all the forms available, able to give immediate feed back to trainees.
Inconvénients :
Bugs, unable to correct events since the last update of Track It Manger, GPS - Maps not always accurate.
