Pour qui ?
Starred serves a wide market as any business can benefit from feedback! Our tool is suited for any brand looking to increase their customer experience and who want to integrate feedback with their CRM
Notes moyennes
15 avis- Note globale 4.7 / 5
- Facilité d'utilisation 4.6 / 5
- Service client 5 / 5
- Fonctionnalités 4.4 / 5
- Rapport qualité-prix 4.7 / 5
Informations sur le produit
- À partir de 329,00 $US/mois
- Version gratuite Non
- Essai gratuit Non
-
Déploiement
Cloud, SaaS, web
-
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
-
Ressources d'aide
Support en horaire de bureau
En ligne
Informations sur l'éditeur
- Starred
- https://www.starred.com/
- Fondé en 2012
En savoir plus sur Starred
Better feedback for everyone, on a human scale.
As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions to improve their customer experience. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.
Starred - Fonctionnalités
- Analyse de texte
- Analyse des sentiments
- Analyse prédictive
- Analytique
- Collecte de données multicanal
- Gestion des commentaires
- Gestion des connaissances
- Gestion des enquêtes et sondages
- Segmentation de la clientèle
- Tableau de bord
- Alertes de compte
- Analyse des gains et des pertes
- Engagement des clients
- Gestion de la communication
- Gestion des comptes
- Gestion des recettes
- Gestion du cycle de vie des clients
- Intégration des employés
- Score "health score"
- Suivi et analyse de l'utilisation
- CRM
- Carte de fidélité
- Cartes de fidélité
- Gestion des abonnements
- Gestion des cartes cadeaux
- Gestion des récompenses
- Portail des membres
- Suivi des activités
- Suivi des références
- Analytique
- Collecte de commentaires
- Contenu vidéo
- Gamification
- Gestion communautaire
- Gestion de la communication
- Gestion des désabonnements
- Messagerie instantanée
- Syndication de contenu
- Analytique
- Collecte de commentaires
- Feedback à 360 degrés
- Gestion des enquêtes
- Rapports sur les appels
- Suivi des plaintes
- Bibliothèque de questions
- Collecte de réponses hors ligne
- Division des questions (question branching)
- Enquête mobile
- Enquête sur sites web
- Logique d'évitement
- Outils d'analyse de données
- Prise en charge des fichiers audio, image et vidéo
- URL d'enquêtes personnalisées
- e-mail marketing
Logiciels les + demandés
Avis les plus utiles sur Starred
Absolutely the best feedback software there is
Publié le 04/11/2017
Marcel J.
Commentaires: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite
Avantages: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers
Innovative tool with high response rates. Easy to use, and easy to fill in!
Publié le 11/11/2017
Utilisateur vérifié
Avantages:
The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback
Really great - fab tool and Starred are great people to work with
Publié le 31/10/2017
Sue P.
Commentaires: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries
Avantages: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner
Starred makes gathering customer feedback an easy experience
Publié le 06/11/2017
Elke A.
Commentaires: Greater insight in the user experience of our service
Avantages: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.
Inconvénients: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.
Starred is extremely helpful and personal and the tool really user-friendly!
Publié le 09/02/2018
Maartje S.
Avantages: The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.
Inconvénients: There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.
