17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Starred
Description de Starred
Un système de retours d'opinion optimisé et à échelle humaine.
Cette solution de retour d'expérience place les personnes sondées au premier plan et permet d'établir de véritables conversations entre les entreprises et leurs clients. Mieux encore, elle fournit les informations exploitables dont elles ont besoin pour prendre des décisions mieux éclairées et améliorer leur expérience client. Rejoignez Deliveroo, Heineken et Spotify pour vous assurer un brillant avenir dans le domaine des retours d'opinion.
Qui utilise Starred ?
Starred s'adresse à un large segment de marché, car toute entreprise peut tirer parti de l'opinion de ses clients. Cet outil est adapté à toute marque cherchant à améliorer l'expérience client et à intégrer les retours à son CRM.
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Absolutely the best feedback software there is
Commentaires : NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite
Avantages :
It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers
Innovative tool with high response rates. Easy to use, and easy to fill in!
Avantages :
The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS. The great Customer support team, who are always ready to help. The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback
Starred is extremely helpful and personal and the tool really user-friendly!
Avantages :
The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.
Inconvénients :
There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.
Really great - fab tool and Starred are great people to work with
Commentaires : A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries
Avantages :
Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner
Great tool for easy surveys
Commentaires :
We've been using Starred for over 5 years. It's probably the best tool for making your own, professional
looking surveys. If you want customizability then you should look elsewhere though.
Avantages :
Starred makes creating professional looking surveys a piece of cake. The interface is very easy to use and the surveys and invitations look great. Starred's concept is to make filling in the survey quick and painless and it succeeds at that very well.
Inconvénients :
To make their concept work they don't allow much customization. It's understandable, but if that's a requirement for you then starred is not a good match.
