Description de tawk.to

Outil de chat pour contacter vos clients via une application mobile ou sur votre site web. Il prend en charge l'historique de chat et les analyses de performances.

Qui utilise tawk.to ?

Les entreprises souhaitant contacter leurs clients en ligne.

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Avis sur tawk.to

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
27%
3
4%
2
1%
1
1%
QALINA
QALINA
Corporate Financial Controller (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Biens de consommation, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Tawk to for live support

5,0 il y a 3 ans

Commentaires : Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Avantages :

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Inconvénients :

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Pascual
Pascual
Project Manager (Panama)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

5,0 il y a 6 mois

Commentaires : Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Avantages :

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Inconvénients :

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Cristina
webmaster (Italie)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Valid free alternative to expensive softwares

5,0 il y a 2 mois Nouveau

Commentaires : It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever.

Avantages :

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

Inconvénients :

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

Jennifer
Accounts Receivable (Canada)
Comptabilité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

New updates not up to expectations

1,0 il y a 2 mois Nouveau

Avantages :

Used to be a easy to use customer facing chat platform to communicate with customers. Makes it easier to connect without having to get them on the phone. Easy to multitask.

Inconvénients :

Recent updates have a lot of glitches. Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to being an amazing software.

Ryan
Founder (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful and effective customer service platform

5,0 il y a 2 mois

Commentaires : Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Avantages :

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Inconvénients :

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

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