18 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Upscope
Description de Upscope
Intégrez et prenez en charge vos utilisateurs comme jamais auparavant.
La co-navigation Upscope est le partage d'écran interactif en un clic et sans téléchargement pour une intégration et une prise en charge sans effort :
1. en un clic et sans téléchargement, voyez ce que voit votre utilisateur.
2. utilisez votre souris sur l'écran de l'utilisateur pour cliquer et faire défiler les pages à sa place.
3. Faites-le depuis votre système de chat en direct ou par téléphone.
S'intègre parfaitement à Intercom, Zendesk, Olark, Livechatinc et à votre système téléphonique existant.
Qui utilise Upscope ?
Support client, réussite des clients et gestionnaires de comptes qui souhaitent facilement intégrer et prendre en charge les clients. Le logiciel est connu par les entreprises de Saas, des finances, de santé et d'e-commerce.
Upscope ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Upscope
Alternatives à Upscope
Avis sur Upscope
Perfect for use with Intercom! Frustrating when "Upscope User Not Found"
Commentaires : Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool!
Avantages :
It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful.
Inconvénients :
Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable.
Réponse de l'équipe de Upscope
il y a 5 ans
A note on 'user not found' and how to avoid it: In 99% of cases, user not found is when the Upscope javascript snippet is not on all pages on which you wish to screen share with a customer. Once the code is added, it will work smoothly. While we can't be 100% certain that this was the case here, from our experience over the last few years, it's around 99% likely :) There are some cases in which the screen sharing link within a chat integration is blocked by adblockers but this can be avoided by installing it directly on the page and not via Google Tag Manager. The Intercom ID issue has also been solved as we now have a direct integration with Intercom allowing anyone to launch a co-browsing session with a customer from directly within their chat.
Screen sharing easily
Avantages :
Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer.
Inconvénients :
Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating.
Upscope Useful customer support tool
Commentaires : But overall good tool.
Avantages :
Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great.
Inconvénients :
With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes.
UpScope helps take our customer support to the next level
Commentaires : With the help of a developer it was so easy to get started. Upscope allows us the ability to see our customer's screen to help guide them through the process with one click. Combine Upscope + Intercom and you have an amazing solution to assist your customer remotely. Love it!
Avantages :
Within a couple of minutes we were able to connect Upscope to our Intercom platform and start 1 click screen shares with our users with the combination of Upscope and Intercom!
Inconvénients :
Initially they had a weird log in process but they have since fixed it now. I would like to potentially see more fun tools as the product matures to help us continue to create a great customer support experience.
Such a great compliment to Intercom
Commentaires : Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction!
Avantages :
What I like most about UpScope is the 1-click instant screen share!
Inconvénients :
A little stranger log in process but not a big deal, they send you an email with a link and then you log in from there.
