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Description de Reputation

Reputation.com fournit une plateforme de gestion de la réputation en ligne pour les grandes entreprises multisites. La solution les aide à surveiller et à améliorer les notes et les avis en ligne, à améliorer l'expérience client et à générer du trafic, des visites et les recettes.

Qui utilise Reputation ?

Non fourni par l'éditeur

Reputation Logiciel - 1
Reputation Logiciel - 2

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Reputation

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Avis sur Reputation

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,4
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
56%
4
34%
3
6%
2
3%
1
2%
Becca
Becca
Marketing Director (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Reputation.com makes it easy to manage your business!

5,0 il y a 2 ans

Avantages :

I love being able to manage our multiple locations' listings and social media.

Inconvénients :

At times there can be challenges with initial setup, but the processes have improved.

Réponse de l'équipe de Reputation.com

il y a 2 ans

Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!

Matthew
Digital Marketing Manager (É.-U.)
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Solid Partner For Your Business

5,0 l’année dernière

Commentaires : We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Avantages :

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Inconvénients :

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

THE place to manage your online reputation, profiles and digital presence

4,0 il y a 2 mois Nouveau

Avantages :

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Inconvénients :

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Tiffany
Digital Marketing Director (É.-U.)
Immobilier, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Neutral

2,0 il y a 4 ans

Commentaires : Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Avantages :

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Inconvénients :

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Jordan
Social Media Executive (R.-U.)
Hôpitaux et soins de santé, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Reputation has supercharged our business

5,0 il y a 2 mois Nouveau

Avantages :

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Inconvénients :

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.