Reputation

Makes Social Media Reviews Very Easy to Track

Commentaires : You can respond to reviews immediately, especially bad reviews.

Avantages :

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Inconvénients :

Could have more analytics, but that's not a deal breaker.

Reputation.com Makes the grade

Avantages :

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Inconvénients :

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Neutral

Commentaires : Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Avantages :

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Inconvénients :

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Wonderful Product with Great Flexibility

Commentaires : I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Avantages :

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Inconvénients :

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

A Solid Partner For Your Business

Commentaires : We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Avantages :

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Inconvénients :

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Industry Leading Platform

Commentaires : Phenomenal.

Avantages :

The overall tool is very user friendly but my biggest praise is to the account team.

Inconvénients :

Overall, happy with all functionality and updates they've made

A Great Partner

Commentaires : The team at Reputation has been outstanding and helped us with big issues and small.

Avantages :

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Inconvénients :

There is nothing that's not working for us right now.

Save time. Reviews all in one place

Commentaires : I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool.

Avantages :

My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.

Inconvénients :

I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.

Reputation has supercharged our business

Avantages :

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Inconvénients :

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Very Helpful

Avantages :

A great place to receive tips and tricks from other professionals

Inconvénients :

I don't have a lot of experience with it yet but everything has been smooth

Helps to streamline my day

Avantages :

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Inconvénients :

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Reputation.com has helped us greatly refine our Customer Experience

Commentaires : Since beginning to use Reputation, we have learned a large amount about how to use the platform to track customer feedback, utilize that for growth in the customer relations, as well as generate increased sales. Very easy to use and informative platform that any business that works with customers should impliment.

Avantages :

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Inconvénients :

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Great help

Commentaires : Great help in keeping our online reputation and reviews under control

Avantages :

Great help in keeping our online reputation and reviews under control

Inconvénients :

A bit on the pricier side from what I have looked at but has great potential

reputation.com comes highly recommended

Commentaires : it's been great from the beginning, and we're now in our 8th year.

Avantages :

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Inconvénients :

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Simple works

Commentaires : I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Avantages :

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Inconvénients :

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Happy with our decision

Commentaires : Pleased

Avantages :

The platform is very easy to use and cover a range of items that we needed.

Inconvénients :

The platform often has glitches. However, the support team is quick.

Very good platform

Commentaires : With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score.

Avantages :

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Inconvénients :

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources.

Exactly What We Need

Avantages :

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Inconvénients :

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

RPM - REPUTATION.COM REVIEW

Commentaires : I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Avantages :

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Inconvénients :

I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Terrible service

Commentaires : Entired experience was horrible. My rep changed 4 times in first 6 mos, no one else there took care of the problems I had or even told me there was a process change. We did things the way our first rep showed us.

Avantages :

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Inconvénients :

Service was terrible, no one is very helpful. HOrrible.

Effective tool to manage online reputation

Commentaires : This platform has allowed us to really educate our franchise network about the importance of online awareness. We measure each center by star rating and reputation score which allows us to further support the center AND allows our franchise performance team to spot any areas of concern. The review requesting feature has helped some centers to improve their score quickly and has allowed them to communicate with guests using custom templates.

Avantages :

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Inconvénients :

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Complete lack of Customer Service

Commentaires : We find them difficult to work with and they have totally unresponsive account management.

Avantages :

It is a great tool to solicit feedback from our customers.

Inconvénients :

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Reputation Management within the Multifamily Industry

Avantages :

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Inconvénients :

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Reputation.com has supercharged our online reviews and reputation

Commentaires : Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score.

Avantages :

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Inconvénients :

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

Reputation

Avantages :

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Inconvénients :

There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly.