Description de Reputation.com

Reputation.com fournit une plateforme de gestion de la réputation en ligne pour les grandes entreprises multisites. La solution les aide à surveiller et à améliorer les notes et les avis en ligne, à améliorer l'expérience client et à générer du trafic, des visites et les recettes.

Informations sur Reputation.com

Reputation.com

https://www.reputation.com

Prix de Reputation.com

Reputation.com n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de Reputation.com ci-dessous.

97793

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Ressources d'aide

Support en horaire de bureau

Reputation.com - Fonctionnalités

Logiciels d'e-réputation
Analyse des sentiments
Gamification
Gestion des campagnes
Gestion des réponses
Génération d'avis
Statistiques sur les médias sociaux
Suivi des médias sociaux
Surveillance des avis émis
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Alertes configurables
Analyse de la concurrence
Analyse des sentiments
Analyse/notation de l'impact
Engagement des clients
Gestion de l'é-réputation
Segmentation du public
Suivi des promoteurs
Suivi des tendances
Tableau de bord

Avis sur Reputation.com

Afficher 5 avis sur 134

Note globale
4.3/5
Facilité d'utilisation
4.4/5
Service client
4.2/5
Fonctionnalités
4.1/5
Rapport qualité-prix
4.2/5

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Publié le 29/03/2019
Ryan E.
SVP, Integrated Search
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Avantages: 1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Inconvénients: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Review - Car Toys

Publié le 23/09/2019
Adam J.
Digital Marketing Specialist
Automobile, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
3/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.

Avantages: Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Inconvénients: My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Great long term solution

Publié le 06/02/2020
Katie R.
Marketing Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is a great product with good management and customer support when it comes to following up with reviews.

Avantages: I like that I do not have to worry about it. It's a set it and forget it type of product, with a manager who consistently checks in and I do not have to worry whether or not the job is being done or not.

Inconvénients: I don't love that I cannot customize the replies as much as I would like, but that's not a dealbreaker for me.

Very reliable

Publié le 08/01/2020
Holly L.
Internet Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would recommend for any business who needs to respond to reviews.

Avantages: So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Inconvénients: The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Neutral

Publié le 23/09/2019
Tiffany D.
Digital Marketing Director
Immobilier, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
3/5
Facilité d'utilisation
2/5
Fonctionnalités
3/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Avantages: I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Inconvénients: It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.