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Description de Heymarket

Heymarket est une messagerie texte professionnelle pour votre équipe. Les clients n'ont plus jamais besoin d'installer une application et reçoivent des messages SMS et Facebook normaux. Votre équipe peut envoyer, lire et répondre aux messages reçus via Heymarket Web sur des ordinateurs, l'application iOS native (présentée par Apple) ou l'application Android.

Qui utilise Heymarket ?

Équipes dans les grandes organisations ou les petites entreprises. Heymarket est souvent utilisé par les équipes de service client, d'exploitation, de vente et de marketing.

Heymarket Logiciel - 1
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Heymarket Logiciel - 4
Heymarket Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Heymarket

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
60%
4
33%
3
5%
2
2%
Holly
Holly
Independent Sales Director (É.-U.)
Utilisateur LinkedIn vérifié
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

All around excellent!

5,0 il y a 6 ans

Commentaires : Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Avantages :

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Inconvénients :

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Maud
Digital Marketing & Communications Manager (France)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything you need for your marketing process in one package!

5,0 il y a 2 ans

Avantages :

It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up.

Inconvénients :

I am very impressed with this platform. I didn't see any downsides.

Kelsey
Independent Senior Director (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product- High Price Tag

3,0 il y a 6 ans

Commentaires : HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Avantages :

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Inconvénients :

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

Sean
Owner (É.-U.)
Photographie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Former Heymarket User

4,0 il y a 3 ans

Commentaires : Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.

Avantages :

It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

Inconvénients :

I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

Robin
Indpendent Sales Director (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Wouldn't Have a Business Without It

5,0 il y a 6 ans

Commentaires : They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Avantages :

-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

Inconvénients :

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.