par Heymarket4.6 / 5 38 avis Écrivez votre avis !
Pour qui ?
Teams in large organizations or small businesses. Heymarket is often used by customer service, operations, sales, and marketing teams.
Notes moyennes38 avis
- Note globale 4.6 / 5
- Facilité d'utilisation 4.6 / 5
- Service client 4.5 / 5
- Fonctionnalités 4.4 / 5
- Rapport qualité-prix 4.3 / 5
Informations sur le produit
- À partir de 29,00 $US/mois
- Prix Price per shared inbox. Unlimited users.
- Version gratuite Oui
- Essai gratuit Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2015
En savoir plus sur Heymarket
Heymarket is business text messaging for your team. Customers never have to install an app and receive normal SMS and Facebook Messages. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app.
Heymarket - Fonctionnalités
- Codes courts
- Coupons mobiles
- Envoi de SMS en masse
- Gestion des contacts
- Jeux concours par SMS
- Messagerie bidirectionnelle
- Messagerie planifiée
- Mots-clés mobiles
- Personnalisation de messages
- Rapports et analyses
- Sondages et votes
Avis les plus utiles sur Heymarket
Publié le 19/09/2018
All around excellent!
Commentaires: Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.
Avantages: Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!
Inconvénients: I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.
Publié le 04/09/2018
Wouldn't Have a Business Without It
Commentaires: They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!
-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.
-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.
Publié le 02/04/2019
Unorthodox Use – But it works!
Commentaires: Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.
Avantages: We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.
Inconvénients: The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.
Réponse de l'éditeur
envoyé par Heymarket le 04/04/2019
Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.
Publié le 28/08/2019
Integral to our success!
Avantages: HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!
Inconvénients: It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.
Publié le 29/08/2018
Commentaires: I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily.
Avantages: This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.
Inconvénients: Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.