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Description de Text Request

Text Request est un service de SMS en ligne adapté à tous types d'entreprises, que vous débutiez dans le marketing mobile ou que vous souhaitiez l'employer à plus grande échelle. Grâce à un tableau de bord partagé et à votre numéro professionnel actuel, plusieurs utilisateurs peuvent se connecter sur n'importe quel appareil pour envoyer des offres, demander des avis, envoyer des rappels de rendez-vous par SMS, générer des leads, etc. Rendez-vous sur le site pour commencer à envoyer des SMS dès aujourd'hui.

Qui utilise Text Request ?

Les entreprises qui recherchent un meilleur moyen de se connecter.

Text Request Logiciel - 1
Text Request Logiciel - 2
Text Request Logiciel - 3
Text Request Logiciel - 4
Text Request Logiciel - 5

Text Request ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Text Request

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Text Request

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
22%
3
7%
2
1%
1
1%
Ben
Ben
Marketing and Communications Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simple Solution for GREAT Communication

5,0 il y a 2 mois Nouveau

Commentaires : Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!

Avantages :

Text Request is simple to use and allows us to view our messages from multiple screens

Inconvénients :

We have had some issue implementing the SMS chat feature into our website and that is frustrating

Réponse de l'équipe de Text Request

il y a 2 mois

Thank you for leaving us a review. If you are still having issues with the SMS Chat widget, please reach out to success@textrequest.com

Rick
General Manager (Canada)
Pétrole et énergies, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Messaging Application

4,0 il y a 2 mois Nouveau

Commentaires : Our experience has been great. I recommended it to our sister company and they are using it now as well. There was an issue at first because the device we ported over was an apple iPhone and the iMessage was causing a problem, but the tech team figured it out and we were set. We had the same issue with Textel, but their tech team could not figure it out.

Avantages :

I like the ease of use and the ability to use on your desktop and phone is fantastic!

Inconvénients :

It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.

Réponse de l'équipe de Text Request

il y a 2 mois

Rick, thank you for leaving us a review. So glad you switched to Text Request

Stephanie
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Don't use if you want to get alerted of incoming messages

3,0 il y a 2 mois Nouveau

Commentaires : We really enjoyed Text Request for the first six months ago. Without the ability to be notified of incoming messages, it is almost useless to us. We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again.

Avantages :

We like the basic functions and love the templates for similar texts that we send over and over.

Inconvénients :

Text Request used to alert us of incoming messages but that function stopped working. Obviously we need to know when we have new texts coming in! We were told they were working on a solution, but that was months ago. They suggested we "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old. Having messages sent to my personal cell defeats the purpose of an app on our computer that we can all share.

Réponse de l'équipe de Text Request

il y a 2 mois

Stephanie, thank you for leaving this detailed review. Sorry to hear that the notifications aren't working properly for you. I've sent Support this review. If you reach out to them at support@textrequest.com We will investigate again and get you a full resolution.

Gage
Customer Care Specialist (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Text Request Makes Transitions From Other Platforms Easy

5,0 il y a 2 mois Nouveau

Commentaires : My experience has been very positive! I enjoy Text Request more than I did with the previous platform that we utilized. I truthfully don't have much to complain about.

Avantages :

I really enjoyed that Text Request allowed us to transfer our contacts from our previous texting platform. It helped us maintain clear communication with each of our clientele. Their group messaging function is also very useful, and I'm thankful that there are safeguards that it presents to us for use in avoiding group messages to patients from being marked as spam.

Inconvénients :

There aren't many complaints that I have about their services, but sometimes I notice that my text conversation with a contact does not appear within the "Conversations" tab when I search for them by phone number. Instead, I have to find their contact in the "Contacts" tab and then be redirected to my ongoing conversation with them from there. It happens very rarely, but it does slow down our communication processes when we do encounter a hiccup like this.

Réponse de l'équipe de Text Request

il y a 2 mois

Gage, thank you for this awesome review. we love making sure our users' texts get delivered. Please reach out to support@textrequest.com to talk about having to restart the app/

Mac
Water Treatment Manager (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Serves our purpose

4,0 il y a 2 mois Nouveau

Commentaires : Very good overall. Very prompt in responding to questions and assitance requests.

Avantages :

Very simple to use. We migrated from ZipWhip and Text Request was very similar.

Inconvénients :

Our company uses Text Request to notify our customers of upcoming delivery of products for which they have signed up. Periodically, and on the first text message, an automatic "Text STOP to opt-out" message is added to our text. Our customers are frequently confused thinking it is an opt-out of our delivery. Text request says they cannot change the message by adding to opt-out of receiving texts. We've lost several contacts.

Réponse de l'équipe de Text Request

il y a 2 mois

Mac, thank you for this review. please contact success@textrequest.com if you'd like them to look into any options.