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ShipHero
Description de ShipHero
Une solution unique pour mieux gérer votre inventaire, expédier plus intelligemment, préparer les lots plus rapidement et faciliter les retours. Profitez de toutes les fonctionnalités d'un système de gestion d'entrepôt sophistiqué, avec gestion des commandes avancée, automatisation et mobilité dans le cloud sans investissement important ni matériels onéreux. ShipHero est adopté et approuvé par des entreprises de toutes envergures, avec des fonctionnalités évolutives qui s'adaptent à la croissance de votre activité.
Qui utilise ShipHero ?
ShipHero simplifie la gestion des stocks, l'exécution des commandes et l'expédition des commandes pour les entreprises d'e-commerce et les opérations 3PL.
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We have been using ShipHero for a few years and we absolutely love the software! Everything we need!
Commentaires : Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!
Avantages :
ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.
Inconvénients :
If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!
Alternatives envisagées précédemment :
Best Option on the Market
Commentaires : It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.
Avantages :
The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.
Inconvénients :
The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.
Réponse de l'équipe de ShipHero
il y a 3 ans
Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!
DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here
Commentaires : First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam
Avantages :
Nothing, nothing, nothing, nothing, nothing
Inconvénients :
Everything Everything Everything Everything Everything
Alternatives envisagées précédemment :
Clear choice for warehousing and fulfillment
Commentaires : Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
Avantages :
Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
Inconvénients :
Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
Alternatives envisagées précédemment :
Great software, minimize problems fulfilling. Needs better reporting.
Commentaires :
Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area.
The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.
Avantages :
Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.
Inconvénients :
There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.
