Innago

Property Owner & Operator Innago Review

Commentaires : Excellent. Innago allows me to run a business affordably.

Avantages :

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by location and property is amazing. Keeping track of all my expenses was the hardest for me to do. The ability to use my phone to snap a photo of all the invoices & receipts I get and assign expense to a property or individual unit is something I LOVE and so does my accountant. Innago also allows me to set access levels & make reports for partners/investors by property or unit. I’ve only been self-managing for a couple of years. The last year using Innago I’ve been able to focus my time & money on growing my business and less time managing.

Inconvénients :

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

Customer Service is A1

Avantages :

I love that my tenants can set up their own profiles with their co signers.

Inconvénients :

The non texting feature, and we need a task manager inside the software.

Mixed Experience with Innago: Great for Small Owners, Frustrating for Investors

Commentaires : After having been a long-time user of Innago, it's disheartening to observe a decline in its performance. The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's time in troubleshooting.Upon expressing my intention to transition to a competitor's software and seeking guidance on data export, the response from the company was rather unexpected. They opted to terminate all my leases, inadvertently exacerbating the situation. The process of recovering and restoring the data has stretched over multiple weeks and is still not entirely resolved.It's worth noting that Innago proves to be an excellent choice for individuals who own perhaps ONE apartment (accidental landlords) and wish to conveniently manage online payments at an affordable price.However, for landlord investors and property management firms, the experience with Innago has been less than satisfactory. In this regard, I would strongly advise those falling into this category to consider alternatives and steer clear of the challenges encountered with Innago.

Avantages :

Good for landlord who have one apartment only.

Inconvénients :

TONS of issues, glitches, and customer service mistakes that will cost you time.

Best Bang for your Buck

Avantages :

I love that I can use my own PDF leases and that I can customize rental applications and lease terms. Overall I love that I can truly run my property the way that I want, there are so many customizable options.

Inconvénients :

The app itself is very slow. It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is frustrating - especially when I'm trying to do my book keeping quickly to set up a tenant quickly.

First Rate App that won't break the bank!!

Commentaires : Innago has taken a lot of the "labor" out of setting up and tracking individual expenses and incomes associated with each property.

Avantages :

I really love the ease of use with Innago. It is easy to set up, assign tenants, set up application parameters, create and edit leases, track expenses, and monitor income. I love that my tenants are able to pay through the app and everything is broken down by property making tracking easier.

Inconvénients :

I didn't find much difficulty in using this application.