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Description de AroFlo

AroFlo, conçu par un ancien ouvrier qualifié, s'est orienté vers les entreprises de maintenance sur site depuis 2001. Ce système a été conçu pour le cloud dès le départ, le rendant ainsi rapide, fiable et incroyablement puissant. Tout ce dont vous avez besoin est accessible et peut être traité en utilisant presque n'importe quel appareil mobile, où que vous soyez. Planification, feuilles de temps, suivi des travaux, devis, inventaire, sécurité sur le lieu de travail, suivi GPS, stockage des documents, factures, paiements clients, intégrations comptables, etc. Obtenez votre démo gratuite dès aujourd'hui.

Qui utilise AroFlo ?

AroFlo assiste des milliers d'utilisateurs dans les secteurs du commerce, de la construction et de la maintenance sur site, incluant l'électricité, la plomberie, le CVC, la maintenance des installations, le solaire, la peinture, le nettoyage, la sécurité, etc.

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AroFlo ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

AroFlo

AroFlo

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4,1 (107)
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VS.
À partir de
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unique
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3,9 (17)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur AroFlo

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
4,2
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
35%
3
2%
2
4%
1
3%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

For the most part very good

5,0 il y a 6 ans

Commentaires : We use it for a property and access management tool. It may not be as it was intended but we have been able to make it work for us thanks to your customer support.

Avantages :

Ease of use to track project progress. As a manager I can check on the team's progress.

Inconvénients :

Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done. When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming. Financial reporting isn't great and we have a terrible time doing WIP.

Réponse de l'équipe de AroFlo Innovations Pty Ltd

il y a 6 ans

Thank you for taking the time to review our product. We have several upcoming webinars scheduled to assist users with different areas of our system. AroFlo Advanced Reporting may be of interest, check it out here https://aroflo.com/webinars/

Peter
Director (Australie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Aroflo Field Service Software

4,0 il y a 11 mois

Commentaires : Overall, Aroflo is easy to use and does most things we need. There are a couple of pain points. If these were addressed Aroflo would score 5 out 5 stars instead of 4. The development team appear to be resistant to suggestions not high on their importance list.

Avantages :

Aroflo has many features including quoting, work orders, mobile field application and integrates seamlessly with MYOB and Zero. Compared to similar products, pricing is very reasonable.

Inconvénients :

Resistance to act on feature enhancement requests.

Réponse de l'équipe de AroFlo Innovations Pty Ltd

il y a 11 mois

Hi Peter, Many thanks for taking the time to review AroFlo. Your feedback is most appreciated. We're sorry that you feel this way with regards to your product requests. Our development team are working continuously to improve our customers experience and require the need to prioritise requests (based on our overall customer demand). Kind regards, Team AroFlo

Chris
Operations Manager (Australie)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Terrible customer service, terrible prehistoric browser based product that never evolves

2,0 il y a 6 ans

Commentaires : Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product.
You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money.
For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.

Avantages :

I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.

Inconvénients :

Customer service is terrible. Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about. - Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow. - Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple. - Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field service and a prehistoric method of doing things. - Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there. - Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating. - Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.

Niels
Business Analyst (Australie)
Eau/gaz/électricité, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best work order management system

5,0 il y a 4 mois

Commentaires : AroFlo customer support is very responsive and will work hard to resolve any issues you face with the system.

Avantages :

I really like the email import to create tasks in AroFlo, it makes raising work orders on the system super simple and quick. Saves us a lot of time and allows us to focus on the scheduling and completion of the task.

Inconvénients :

The email import fields and data capture could be updated a bit better, something similar to DocParser. Perhaps some integration with AI to allow for tasks to even be titled automatically.

Réponse de l'équipe de AroFlo Innovations Pty Ltd

il y a 4 mois

Hi Neil, Many thanks for your honest feedback. You'll be pleased to know we’re already thinking about what the future looks like and how AI can find a place within the software that adds value and efficiency to your everyday operations. Watch this space.... Kind regards, Team AroFlo

Michael
Financial Operations Manager (Nouvelle-Zélande)
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A great product which is improving all the time

4,0 il y a 11 mois

Commentaires : AroFlo is helping us to get real time control of our stock. It gives up to date information to our techs when they are on site. It has great tools for tracking our current quotes and jobs and for seeing what we need to attend to. The fact it is continuing to be developed and our ability to request specific changes give us confidence that it will grow with our business. We are still finding more untapped potential we can leverage all the time.

Avantages :

Moving to AroFlo has transformed our business and positioned us for growth. The ability to create quotes drawing real time cost information from the inventory and then using that information through the ordering process and on into recording materials used is brilliant. Being able to record all communication with our client about particular jobs against those jobs is also great. Nearly three years in, we are still finding new ways to leverage AroFlo's features to propel our business forward/

Inconvénients :

Like any platform, there is still lots of room for growth. Configuring reports to get all the information needed can be challenging but it is always easy to get assistance from the AroFlo team. Having said that, there is still significant investment going into AroFlo and constant improvement being made to the platform.

Réponse de l'équipe de AroFlo Innovations Pty Ltd

il y a 11 mois

Hi Michael, Many thanks for your honest and thorough review of AroFlo. We're thrilled to hear the benefits our software offers your business and we wish you all the success, as you continue to grow. Kind regards, Team AroFlo