Description de Quiq Messaging

Quiq aide les marques à proposer à leurs clients des expériences client cohérentes avec des fonctionnalités de messagerie SMS/texte, de messagerie enrichie, de chat web et de réseaux sociaux. Grâce à la plateforme conversationnelle de Quiq, les entreprises peuvent facilement gérer des conversations commerciales et de service impliquant à la fois des bots et des agents. Pour plus d'informations sur Quiq, rendez-vous sur le site web de l'éditeur.

Qui utilise Quiq Messaging ?

Pour les organisations qui souhaitent permettre à leurs clients de les contacter sur les canaux de leur choix (messagerie et chat), lesquels sont plus rapides, plus pratiques et moins onéreux que les communications par téléphone ou e-mail.

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Avis sur Quiq Messaging

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,8
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
33%
1
3%
Ramil
Ramil
Technical Support (Philippines)
Utilisateur LinkedIn vérifié
Sécurité et enquêtes, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The best chat portal!

5,0 il y a 4 ans

Commentaires : I have a five star experience with this software, this the best and so far.

Avantages :

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Inconvénients :

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Todd
Chief Lending Officer (É.-U.)
Services financiers, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Cyprus Text Implementation

5,0 il y a 3 ans

Commentaires : At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Avantages :

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Inconvénients :

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Utilisateur vérifié
Sales Agent (Argentine)
Utilisateur LinkedIn vérifié
Télécommunications, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A child could report metrics better than Quiq

1,0 il y a 2 ans

Commentaires : Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

Avantages :

I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

Inconvénients :

Reporting is inaccurate and timing is not counted properly.

Marni
Remote Customer Support Lead (Corée du Sud)
Internet, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Enables multiple channel customer support

5,0 il y a 2 mois

Avantages :

Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us.

Inconvénients :

Customer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center.

Adam
Sales Manager (É.-U.)
Sécurité et enquêtes, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Quick Quiqs and Messages

5,0 il y a 4 ans

Commentaires : We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Avantages :

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Inconvénients :

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.