Pomelo Health

Pas adapter pour le fançais

Commentaires : Bien que le programme soit efficace pour envoyer des rappels, les clients francophones se plaignent qu'ils ne peuvent choisir la langue du message et qu'ils peuvent a peine reconnaitre le nom. Je ne suis pas particulièrement satisfait du produit. Je n'ai toujours pas prit la décision finale d’essayer un autre fournisseur.

Avantages :

Efficace pour envoyer rappel pour le patient option : texte, messagerie vocale

Inconvénients :

Très difficile d'adapter pour une population bilingue. Les clients ne peuvent pas modifier leurs préférences linguistique La prononciation des nom francophone en anglais est très difficile a comprendre pour le client

Avis

Avantages :

Facilité d'utilisation pour la clientèle

Inconvénients :

Paramétrage pour les dépliants à remettre Nous devons évaluer si cela sauve vraiment du temps de secrétariat car elles doivent compenser beaucoup

Integrated to EMR's! No double entry needed

Avantages :

Integration to EMRs, secure, user friendly, customizable

Inconvénients :

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Family Practice using Chronometriq

Commentaires : Very happy with it overall.

Avantages :

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Inconvénients :

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

I was hoping for a better product

Commentaires : There were difficulties setting up and learning curves.

Avantages :

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Inconvénients :

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.