Pour qui ?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.

Notes moyennes

70 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TrackTik
  • http://tracktik.com

En savoir plus sur TrackTik

TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions. This powerful mobile and web based software connects field personnel to management and clients through a suite of unsurpassed guard management tools, powerful business intelligence modules, and automated financial management solutions.

TrackTik - Fonctionnalités

  • Collaboration
  • Conversation d’équipe
  • Création de bases de données
  • Création de documents
  • Gestion de projets
  • Gestion des notes
  • Gestion des tâches
  • Outils de présentation
  • Partage des fichiers
  • Suite Office
  • Base de données de contacts
  • Calculateur d'impôts
  • Facturation des dépenses imprévues
  • Facturation des projets
  • Facturation en ligne
  • Facturation récurrente et des abonnements
  • Facturation à l'heure
  • Factures personnalisables
  • Gestion des demandes de paiement
  • Paiements en ligne
  • Paiements mobiles
  • Portail de facturation
  • Prise en charge de plusieurs devises
  • Traitement des paiements
  • Achats
  • CRM
  • Facturation
  • Gestion de la formation
  • Gestion de projets
  • Gestion des commandes
  • Gestion des employés
  • Gestion des fournisseurs
  • Gestion des stocks
  • Gestion du marketing
  • Gestion financière
  • Mesure des performances
  • Planification
  • Suivi du temps et des dépenses
  • Biens commerciaux
  • Gestion de l'espace
  • Gestion des fournisseurs
  • Gestion des immobilisations
  • Gestion des incidents
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des visiteurs
  • Gestion des équipements
  • Maintenance préventive
  • Planification des installations
  • Planification des salles
  • Pour écoles
  • Propriétés résidentielles
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Pointeuse
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Alertes/Notifications
  • Entrée en libre-service
  • Gestion des badges
  • Gestion des documents
  • Gestion des inscriptions
  • Liste de suivi
  • Préinscription
  • Scan de cartes d'identité
  • Suivi des visiteurs
  • Budgétisation et prévision
  • Gestion des recrutements
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Main-d'œuvre variable
  • Planification
  • Pointage
  • Projection du travail
  • Suivi des compétences
  • Évaluation des performances
  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • Conformité fiscale
  • Formulaire W-2/ 1099
  • Gestion des avantages
  • Impression de chèques
  • Portail libre-service
  • Prise en charge de plusieurs pays
  • Prise en charge de plusieurs états
  • Rapports de paie
  • Saisie sur salaire
  • Suivi 401(k)
  • Suivi des vacances/congés
  • Versement direct
  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel

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Avis les plus utiles sur TrackTik

Great for security management.

Publié le 20/03/2019
Andrew C.
Dispatch Lead
Sécurité et enquêtes, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Avantages: Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Inconvénients: While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Réponse de l'éditeur

envoyé par TrackTik Software le 02/04/2019

Hi Andrew,
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or support@tracktik.com
Thank you,
TrackTik

Digital transformation for security services ? Not without TrackTik.

Publié le 27/02/2018
Matthieu L.
CEO
Sécurité et enquêtes, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: To be the best outsider on our market.
Use better tools than the Bigs (G4S / SECURITAS / SERIS)
Less backoffice jobs - More field jobs !
To be ultracompetitive on the market with a high level of quality

Avantages: The most advanced security app and supervision plateform for security services.
- Always envolving
- Customization of the report (we keep our touch !)
- Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business.
- Mobile Patrol and Dispatch + is really connected to our needs !

Inconvénients: - Not the best for European market (Euro, payroll, billing, contract, ...)
- Missing commercial support (Custom and branded support)
- LoneWorker need integration with monitoring center (local)
- LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium
- We need more incedent flexibility (multiples incident type on the same report)

Réponse de l'éditeur

envoyé par TrackTik Software le 28/02/2018

Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership!

My experience has been great

Publié le 25/10/2017
Amanda T.
Business Analysis Manager
Sécurité et enquêtes, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: From this software we experienced increased ability to document changes and maintain records for accounts.

Avantages: I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Inconvénients: Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Réponse de l'éditeur

envoyé par TrackTik Software le 13/11/2017

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Customer Support Assistance

Publié le 11/05/2017
Elizabeth T.
General Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Avantages: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Inconvénients: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Réponse de l'éditeur

envoyé par TrackTik Software le 19/06/2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Best in Class Platform

Publié le 30/03/2018
Utilisateur vérifié
Corporate Compliance Manager
1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Combined services, increased productivity, and increased visibility of security operations.

Avantages: An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Inconvénients: We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

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