RhinoFit

"Great Price! Great Product"

Avantages: Billing and automation. It is nice to have the system automatically handle payment processing as well as communication automation!

Inconvénients: The software does not handle multiple users part of the same family with different membership types. I would like to see 1 user portal for family administration of different memberships.

"Love it"

Commentaires: Great software, great features, needs some functionality and streamlining customizations for clients.

Avantages: This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Inconvénients: Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

"Super easy to set up and use"

Commentaires: I am almost done the free trial, and I am definitely purchasing the full version. Their quick set up video said "set up in six minutes" I think... That is just about what it took me to set up two classes and get rolling. I had a few hiccups, but before I figured them out fairly quickly without the need for customer service. So far the simplest software I have tried with this level of functionality.

Avantages: Level of functionality and ease of initial set up. There are lot's of features that I did not have with previous software.

Inconvénients: I don't particularly love the look, but not too bad. It's probably just a preference thing, I just feel the overall look could have a little more flash

"Could Be Better"

Commentaires: Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out. Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything. I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet. The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know. I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Avantages: It is inexpensive.

Inconvénients: The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

"Just What's Needed"

Commentaires: Relatively painless & easy to use.

Avantages: It's not complicated and it has exactly what we need without a bunch of frills.

Inconvénients: The inability to capture reporting over time and handling of recurring memberships.