RhinoFit

RhinoFit Review

Avantages :

Very affordable regardless the size of your business. Great customer service!

Inconvénients :

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

RhinoFit Review

Commentaires : For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Avantages :

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Inconvénients :

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Rhinofit Review

Commentaires : Okay. Just have to keep playing with it.

Avantages :

Easy to navigate. Generates reports. Robust menu.

Inconvénients :

Not being able to do more on financial management (editing and cleaning up) and membership status (move to Hold or Inactive tab).

disappointed

Commentaires : im praying to never meet other companies like rhino!!! could be 2 times in a hell!!!!

Avantages :

when you can take photo of your clients, this is the only thing is woking good

Inconvénients :

how they treat you after you sigh the contract!!!

Love it

Commentaires : Great software, great features, needs some functionality and streamlining customizations for clients.

Avantages :

This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Inconvénients :

Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

Better products for cheaper are out there than this bug-ridden mess.

Commentaires : We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.

Avantages :

The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor.

Inconvénients :

UI is confusing and you will constantly make a tiny error that resets an entire action you were performing. There have been almost no feature updates since I joined, and it feels dated and behind the times. The help documentation is useless. I've lost entire emails I've written up because of their UI being so bad. There's no record of the emails you've sent from the system. The reporting functions are way too basic and extremely confusing to use. Memberships are a hot mess - if you want to make a change to a membership, like modifying your pricing, too bad. You need to create a new membership and then go into each of your members and apply the new one, because even if you make a change to one people are already using it doesn't apply to existing memberships. They also don't tell you until you sign up that you have to use their payment processor - you can't use square or stripe or anyone else with reasonable rates. If you don't want to use their PP? They charge you double the cost each month. The payment processor is a joke and makes you jump through hoops that were designed in the year 2000, even requiring you to go through "PCI training," which is a technology compliance for developers, not for gym owners. Finally, if you get sick of rhinofit and want to quit...you learn you're locked into a 3 year agreement with the payment provider, it costs $400 to cancel it, and if you cancel rhinofit but not the PP agreement they'll charge you each month regardless.

awesome software!

Commentaires : transitioning from Mindbody to Rhinofit was a little difficult but the customer service I got from rhinofit was great. Was never hard at all to get a hold of someone to help you.

Avantages :

it is simple to use and has everything and more that you need to start up your gym!

Inconvénients :

nothing really can i can bad about the system...

Easy and efficient

Commentaires : Being a small business, I can't be at my club 24/7 but Rhinofit can. Having the ability to not be onsite and still do business is an added plus I was not expecting for the cost. Rhinofit is cost effective and delivers what it promises.

Avantages :

Rhinofit is easy to set-up and use on the first day. It has excellent features which help you understand the flow of your daily club usage that help you boost attendance during slow times. You can set to send group or individual emails. I am ready to integrate the door system that will let clients in.

Inconvénients :

I haven't found anything I do not like about Rhinofit.

Worst Software on the Market

Commentaires : Piss poor. Was over charged, nothing the sales rep said was the truth, door system is next to worthless, numerous glitches that caused billing issues etc.

Avantages :

Nothing. System doesn't work as it should.

Inconvénients :

Door system constantly failed and member's billing was always getting messed up.

Door Access Control Troubleshooting

Commentaires : Overall Happy!

Avantages :

As with all technology you sometimes run into issues. We are a 24/7 access Gym so our door access control is extremely important. We recently had a few problems but with the support of [sensitive content hidden] we resolved the issues. Great all around system!

Inconvénients :

No weekend phone customer service for a company the provides 24/7 door access control systems.

RhinoFit Experience

Avantages :

Very easy to use compared to other softwares. Good costumer service

Inconvénients :

Ability to customize the app. Some of the fixtures are limited and time consuming. Sometimes hard to track statistics overall.

Rhinofit Overall Reviews

Avantages :

Easy to use and set up. Allows for reservations prints out tax and sales totals

Inconvénients :

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this -doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue) -doesn't keep emails sent out in order to be able to look back on (this is a huge issue) -wait lists aren't efficient enough...not everyone gets the notification -advertised customer service 24/7 is not available 24/7 -no option to keep personal training appt's and invoicing...this would be a huge help -need more reports for sales in particular categories

Much better than MindBody for Martial Arts Schools

Commentaires : We're a school of traditional Japanese karate in Alexandria, VA and had used MindBody (MB) for five years before switching to RhinoFit in January 2017. We left MB because for two reasons. First, their monthly software and app fees (exclusive of credit card processing fees) to us increased from $ to $, yet in five years they did nothing to enhance the software features for martial arts clients. Second, as MB is extremely difficult to navigate, even experienced clients (like us) must call technical support weekly to receive guidance on how to utilize the software. Although through September 2016, waiting times for tech support were no longer than 12 or 15 minutes, thereafter, waiting times increased to between 30 and 90 minutes. Of course, we couldn't run our business under such conditions. So, we did a lot of research and concluded that RhinoFit would be best for us. After several weeks our conclusions are: (1) RhinoFit offers the powerful reporting capacity that we required, as well as WOD and other features that make running a martial arts business easier. (2) The transition to RhinoFit has been easy. We paid a $ fee for them to upload spreadsheets that we downloaded from MB. We had to manually input our students contracts and payment data, but RhinoFit does not lose points on this because we have found no software vendor that offers this service. (3) Our monthly fees to RhinoFit are less than 10 percent of what we used to pay MB. (4) Best of all, in these first weeks of using RhinoFit, there have been plenty of times when we didn't know how to use the software. After five years with MB, our natural inclination was to call tech support. However, we have found that we are able to figure out how to use RhinoFit on our own because its software is intuitive! (5) When we can't figure things out on our own and need to call RhinoFit, they pick up the phone after two or three rings between 9:00am and 5:00pm EST. No more waiting for a half hour, an hour or longer. In sum, in terms of ease of use, features and cost, we find it extremely hard to imagine any martial arts school choosing MB over RhinoFit. It's truly a no-brainer. Best of luck!

Avantages :

RhinoFit offers an array of features that make it easy to run a martial arts school. It is intuitive and easy to use. It is reasonably priced.

Inconvénients :

RhinoFit does not offer a branded app.

Rhinofit Review

Commentaires : It's ok. I would continue to use it

Avantages :

Price is very good. It works very well for what I need it to do.

Inconvénients :

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

Fails in every category outside of "ease of use"

Commentaires : I realized not to trust them at their word.

Avantages :

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Inconvénients :

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software. Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form. I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Feedback your request

Commentaires : I would like to see more sure friend help section. Other then that i have no other comments are this time.

Avantages :

Its easy to use and not over load with options that we don't use.

Inconvénients :

The app is lacking several features for our athletes to add addition workout information.

Client manager for smaller/private clubs/studios.

Commentaires : It's a great starter client manager for smaller businesses.
As an industry expert and a large club operator I found a few (simple) bugs when signing in prospects into our kiosk, lag in reporting, and false check in errors.

Avantages :

Mobile adapting- from cloud to phone abilities. The pricing is decent for what you can manage. Customer service reps are well versed but a bit slow to respond on critical issues.

Inconvénients :

A bit of a lag switching from screen to screen also reporting is quite slow to email. Kiosk reporting is tedious and a multi-step process. Calendar is only available on a monthly view, an option would be the weekly or daily view.

Has been pretty good. If there is a problem, the answer is usually 1 phone call away.

Commentaires : It allowed us to get information about clients onto a data base. This gave us a way to track their attendance. Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer. Members like to see their progress.

Avantages :

I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

Inconvénients :

I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

Not easy to use

Commentaires : A drop in students can not sign into a class. HOw does a person who comes across our classes want to sign in. and pay when they show up?

Avantages :

displaying classes. Signing in students. keeping track of people passes

Inconvénients :

Price. Can't see past passes that a person bought once it expires

Superb Gym Software

Commentaires : super responsible customer service reps

Avantages :

Easy to use platform and the price is just amazing. They also recently added Door access entry which allows my business to run on its own.

Inconvénients :

I wish they could include a POS together with this software. This would allow me to just pay for one software fee than to pay for another software just to charge pos

Awesome Product

Commentaires : Great overall experience. Everyone is very helpful if I have questions or need any kind of help.

Avantages :

It’s easy to use and implement. The rank system has been a great tool as well as the attendance tracking. I also have the ability to track my fitness client progress as well within the same software.

Inconvénients :

I don’t have anything that I like the least!

Pleased but needs some work

Commentaires : Over all I am pleased with the software. It does what I need it to do for the most part. For the money I would say I am happy with what it does and what it allows me to do. However, there are some quirky things that kind of get under my skin a little. The wod view changed. Now I have to type in 2016 to view the wods I last used. I often have to review the week previous to program. Its doable, but just a hassle to not be able to view them by last used without searching. When creating a WOD the cursor sometimes bounces around especially when I use the back space to correct an error. Sometimes it will move the whole line up a line and cause me to type over what I just typed. Just a nuisance more than anything. There are some reports that I have a hard time understanding why they are not there. If I want to search people by start date, there is no report for that. I have to find another report that gives me an idea when they started, like payment history. That pulls up a bunch of other people I dont need to see. I have always been given a work around that works when I asked for help. That's all good, but the software needs some adjustments. As as a future enhancement, it would be great if the software allowed you to track spending and put it in different categories.

Overall good value

Avantages :

The price. With other services I felt like I would be paying g for features I didn’t want to use.

Inconvénients :

I wish I could pull up a list of members that haven’t checked in for a certain time period so I could reach out easily to those that might be MIA.

Great Service

Commentaires : Very helpful staff. Simple and user friendly platform.

Avantages :

Ease of use, and I really like the Rhino.

Inconvénients :

It would be cool to link our workouts with the software, to keep customers interacting online.

Needs work but it functions

Commentaires : It's good but it could be way better with simple changes

Avantages :

Ease of use and price Billing is useful reports are good as well

Inconvénients :

-membership options are not flexible -coupon codes don't end when they are supposed to -asked a few times to have more graphic options for ranks...the only option is japanese and there are other arts -need an option for billing people who sign in and not prepay (not new members) -staff that better understands the software -need to remove alumni students from who needs to get promoted for the month