Pour qui ?
Entreprises travaillant avec des applications et le web nécessitant des rapports de bogues et de plantage, l'opinion utilisateurs, du bêta-testing, une assurance qualité, etc.
Notes moyennes84 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4 / 5
Informations sur le produit
- À partir de 124,00 $US
- Prix Bug ReportingCrash ReportingIntegrationsand more.4 Members2 Apps
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2012
En savoir plus sur Instabug
Instabug fournit des commentaires dans l'application et un reporting des bogues sur les applications mobiles. Après avoir intégré le SDK, il vous permet de disposer d'une communication bidirectionnelle continue avec les utilisateurs ou les testeurs, tout en fournissant des rapports d'environnement détaillés pour les développeurs. Le processus d'intégration prend moins d'une minute et les résultats sont exceptionnels ! Les meilleures applications dans le monde s'appuient sur Instabug. Ils fournissent un support exceptionnel 24h/24, 7j/7 et ils reçoivent continuellement des notes élevées comme outil de reporting de bogues et de suivi.
Instabug - Fonctionnalités
- Gestion des backlogs
- Gestion des billets
- Gestion des flux de travail
- Gestion des tâches
- Gestion des versions
- Suivi des problèmes
- Contrôle des documents
- Contrôle qualité des fournisseurs
- Gestion de la conformité
- Gestion de la formation
- Gestion de la maintenance
- Gestion des audits
- Gestion des normes ISO
- Gestion des plaintes
- Gestion des risques
- Gestion des équipements
- Logiciels d'actions préventives et correctives
- Suivi des problèmes
- Classification des plaintes
- Gestion des assurances qualité
- Gestion des cas
- Gestion des commentaires
- Gestion des enquêtes
- Gestion des formulaires
- Mesures correctives (CAPA)
- Portail libre-service
- Suivi des médias sociaux
- Suivi des plaintes de clients
- Suivi des problèmes
- Audit des problèmes
- Gestion de la base de connaissances
- Gestion de la remontée des problèmes
- Gestion de projets
- Gestion des affectations
- Gestion des tâches
- Problèmes récurrents
- Programmation des problèmes
- Tableau de bord
- Bibliothèque de questions
- Collecte de réponses hors ligne
- Division des questions (question branching)
- Enquête mobile
- Enquête sur sites web
- Logique d'évitement
- Outils d'analyse de données
- Prise en charge des fichiers audio, image et vidéo
- URL d'enquêtes personnalisées
- e-mail marketing
Avis les plus utiles sur Instabug
Publié le 08/09/2018
It pays for itself every month and more
Commentaires: I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.
- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.
Inconvénients: It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.
Publié le 13/07/2018
We used Instabug for mostly beta testing of our client Mobile apps
Commentaires: Manual and beta testing teams saved 30% of their time on logs and screenshots collecting
Avantages: Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
Inconvénients: As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Publié le 13/03/2018
Instabug is a great tool for tracking bugs and customer experience
Commentaires: Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
Avantages: Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
Inconvénients: The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Publié le 28/11/2018
Exceptional Tool for Mobile App Startups
Avantages: I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important. We are able to practice lean development and product iteration very successfully because of it. Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out. I really wish them the best.
Inconvénients: Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.
Publié le 10/12/2018
InstaBug Review - My Vodafone App (New Zealand)
Commentaires: Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!
Avantages: InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.
Inconvénients: I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.