Pour qui ?

Entreprises travaillant avec des applications et le web nécessitant des rapports de bogues et de plantage, l'opinion utilisateurs, du bêta-testing, une assurance qualité, etc.


Notes moyennes

72 avis
  • 4.5 / 5
    Note globale
  • 4.5 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4.5 / 5
    Fonctionnalités
  • 4 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $49/mois
  • Prix
    Bug ReportingCrash ReportingIntegrationsand more.4 Members2 Apps
  • Version gratuite
    Oui
  • Version d'essai gratuite
  • Déploiement
    Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Documentation
  • Ressources d'aide
    Service de support permanent (réponse directe)
    En ligne

Informations sur l'éditeur

  • Instabug
  • https://instabug.com/
  • Fondé en 2012

À propos de ce logiciel

Instabug fournit des commentaires dans l'application et un reporting des bogues sur les applications mobiles. Après avoir intégré le SDK, il vous permet de disposer d'une communication bidirectionnelle continue avec les utilisateurs ou les testeurs, tout en fournissant des rapports d'environnement détaillés pour les développeurs. Le processus d'intégration prend moins d'une minute et les résultats sont exceptionnels ! Les meilleures applications dans le monde s'appuient sur Instabug. Ils fournissent un support exceptionnel 24h/24, 7j/7 et ils reçoivent continuellement des notes élevées comme outil de reporting de bogues et de suivi.


Instabug - Fonctionnalités

  • Filtrage
  • Gestion des backlogs
  • Gestion des billets
  • Gestion des flux de travail
  • Gestion des tâches
  • Gestion des versions
  • Suivi des problèmes
  • Classification des plaintes
  • Gestion des assurances qualité
  • Gestion des cas
  • Gestion des commentaires
  • Gestion des enquêtes
  • Gestion des formulaires
  • Mesures correctives (CAPA)
  • Portail libre-service
  • Routage
  • Suivi des médias sociaux
  • Suivi des plaintes de clients
  • Suivi des problèmes
  • Audit des problèmes
  • Base de connaissances
  • Gestion de la remontée des problèmes
  • Gestion des affectations
  • Gestion des tâches
  • Planification
  • Problèmes récurrents
  • Tableau de bord

Avis les plus utiles sur Instabug

It pays for itself every month and more

  Traduire avec Google Translate
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix

Commentaires: I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Avantages: - The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Inconvénients: It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

We used Instabug for mostly beta testing of our client Mobile apps

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Avantages: Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Inconvénients: As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.