Zoho One

une solution complète pour les PME

Avantages :

Je l'ai utilisé pendant près d'un an et je suis très satisfait de cette suite car il couvre tous les besoins de mon entreprise.

Inconvénients :

La nécessité d'une bonne connexion internet pour profiter pleinement des fonctionnalités, et le fait que certaines applications sont encore en cours de développement et peuvent présenter quelques bugs ou limitations.

Une multitude de fonctionnalité à petit prix

Avantages :

Zoho One possède de nombreuses fonctionnalités avec l'accès aux logiciels de la suite Zoho. On peut vraiment tout faire (ou presque) !

Inconvénients :

L'inconvénient de Zoho, c'est sa complexité pour paramétrer l'outil. On peut le personnaliser à peu près partout, mais encore faut-il savoir comment personnaliser. Les réglages et automatisations sont nombreux mais dispersé dans tous les paramètres de tous les outils...

The Ultimate Choice for Small Businesses

Commentaires : Zoho One has helped us stay on top of all the things that are important in our business. From managing customers and leads to staying on top of our finances. It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost. For certain processes that we weren't really sure about how to do it right (like HR) - it made these things much easier for us and gave us a system to keep all our challenges in sight rather than being overwhelmed by them.

Avantages :

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems. Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them. All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too. And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

Inconvénients :

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

Lots of Features, but takes some work to fully integrate

Commentaires : I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations. I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations.

Avantages :

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly)

Inconvénients :

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps. Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products. Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

Don't just get this software just because it is cheap compared to Hubspot or salesforce

Commentaires : Wouldn't recommend this to anyone. I would rather suggest consider other options especially Hubspot if you are in this segment or maybe freshdesk (have tried it once but can't say for sure that this is great)

Avantages :

I like that the pricing is competitive and they have introduced zoho one to wrap up all their products into one.

Inconvénients :

Support is bad - It is hard to get a proper emphatitc response. Team doesn't respond on time and you have to follow up. Unlike Hubspot - in simialr category the support is amazing and people are responsive and understand the questions. Zoho one is still new and lots of issues from an administrator perspective. - Assigning apps to users is a painful process - You have to repeat the settings on every other app - for instance if you want to verify your domain you have to add this verification on every zoho app. - The user interface to say the least and error handling is bad. If I want to change an app owner or service admin then forget about it. Its hard to impossible. Then when you reach out to support as an admin they just start throwing you blogs rather than helping. - Email to lead - I should have checked this throughly during the assessment but considering a product that is competing with big giants I would expect a basic functionality like email to lead. But guess what it is not there. I had to setup Zaps to manage this. That means you pay more money if you are using more tasks on Zaps in addition to Zoho.