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Description de Zadarma

Zadarma fournit une solution complète de télécommunication vocale pour les entreprises de toutes tailles. Les fonctionnalités incluent des numéros virtuels dans plus de 100 pays, un cloud PBX gratuit, un CRM (Customer Relationship Management), le suivi des appels et nombreux widgets de sites web ; des outils vous permettant d'établir votre système téléphonique professionnel complet en quelques minutes et à des tarifs attrayants.

Qui utilise Zadarma ?

Particuliers, petites et moyennes et grandes entreprises

Zadarma Logiciel - 1
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Zadarma Logiciel - 5

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Zadarma

Zadarma

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Facilité d'utilisation
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4,3 (176)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Zadarma

Note moyenne

Note globale
3,6
Facilité d'utilisation
3,4
Service client
3,1
Fonctionnalités
3,7
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
47%
4
16%
3
8%
2
8%
1
20%
Jhon Jaiver
Jhon Jaiver
Developer (Colombie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The best page for voip services and international number

5,0 il y a 2 ans

Commentaires : Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.

Avantages :

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Inconvénients :

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Réponse de l'équipe de Zadarma

il y a 2 ans

Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.

Dmitriy
Dmitriy
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Account offline without a proper warning

4,0 il y a 4 mois

Commentaires : Used the service for over 7 years prior to that.

Avantages :

Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !

Inconvénients :

Poor customer service and endangering our business in the busiest time by turning off service without a proper warning

Daniel
student (Israël)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Poor and Unreasonable Customer Service Initially

3,0 il y a 6 ans

Commentaires : I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Avantages :

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Inconvénients :

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Réponse de l'équipe de Zadarma

il y a 6 ans

Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time. Best Regards, Zadarma

Colette
CCO (Pays-Bas)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Vaule for money but some anoying quirks

4,0 il y a 3 ans

Commentaires : The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Avantages :

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Inconvénients :

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Réponse de l'équipe de Zadarma

il y a 2 ans

Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

I soon came to appreciate how this VoIP contributes to efficient & economical business communication

5,0 il y a 6 ans

Avantages :

Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Inconvénients :

I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.