Description de Zadarma

Zadarma fournit une solution complète de télécommunication vocale pour les entreprises de toutes tailles. Les fonctionnalités incluent des numéros virtuels dans plus de 100 pays, un cloud PBX gratuit, un CRM (Customer Relationship Management), le suivi des appels et nombreux widgets de sites web ; des outils vous permettant d'établir votre système téléphonique professionnel complet en quelques minutes et à des tarifs attrayants.

Qui utilise Zadarma ?

Particuliers, petites et moyennes et grandes entreprises

Où peut-on déployer Zadarma ?

Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)

À propos de l'éditeur

  • Zadarma
  • Situé à Bourgas, Bulgarie
  • Fondé en 2006
  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Allemagne, Australie, Brésil, Bulgarie, Canada et 9 autres

Langues

allemand, anglais, espagnol, français, polonais et 2 autres

Zadarma - Prix

À partir de :

Non fourni par l'éditeur
  • Non, pas d'essai gratuit
  • Non, pas de version gratuite

Zadarma n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Zadarma est disponible à partir de N/A.

Plans de tarification

À propos de l'éditeur

  • Zadarma
  • Situé à Bourgas, Bulgarie
  • Fondé en 2006
  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Allemagne, Australie, Brésil, Bulgarie, Canada et 9 autres

Langues

allemand, anglais, espagnol, français, polonais et 2 autres

Zadarma en vidéos et en images

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Vidéo de Zadarma
Zadarma Logiciel - 1
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Fonctionnalités - Zadarma

  • Accès mobile
  • Automate d'appel
  • CTI (couplage téléphonie informatique)
  • Communication multicanal
  • Connexion VoIP
  • Distribution automatique des appels
  • Enregistrement des appels
  • Extensions virtuelles
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion des flux de travail
  • Gestion des leads
  • Gestion des tâches
  • Groupes d'appel
  • Intégrations de tiers
  • Journalisation des appels
  • Liaisons SIP
  • Messagerie vocale
  • Qualification de leads
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Scripts d'appel
  • Suivi des appels
  • Système de calendrier et de rappel
  • Transfert d’appel

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Avis sur Zadarma

Note moyenne

Note globale
3,7
Facilité d'utilisation
3,6
Service client
3,3
Fonctionnalités
3,8
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
52%
4
12%
3
10%
2
10%
1
17%
Jhon Jaiver
Jhon Jaiver
Developer (Colombie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The best page for voip services and international number

5,0 il y a 4 mois

Commentaires : Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.

Avantages :

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Inconvénients :

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Réponse de l'équipe de Zadarma

il y a 4 mois

Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.

Colette
CCO (Pays-Bas)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Vaule for money but some anoying quirks

4,0 il y a 11 mois

Commentaires : The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Avantages :

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Inconvénients :

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Réponse de l'équipe de Zadarma

il y a 9 mois

Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

Daniel
student (Israël)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Poor and Unreasonable Customer Service Initially

3,0 il y a 4 ans

Commentaires : I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Avantages :

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Inconvénients :

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Réponse de l'équipe de Zadarma

il y a 4 ans

Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time. Best Regards, Zadarma

Martin
Owner (Espagne)
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product, very good service

5,0 il y a 10 mois

Commentaires : I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

Avantages :

Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)

Inconvénients :

I can't find any negative points, so for me, there's no Cons

Alternatives envisagées : Channels

Pourquoi choisir Zadarma : Pricing and amount of users No integration with CRM

Pourquoi passer à Zadarma : Amount of users Pricing Service

Réponse de l'équipe de Zadarma

il y a 10 mois

Thank you for the feedback! If you have any questions, please, contact our 24/7 support.

Mark
Tech Sales Director (Bulgarie)
Télécommunications, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

over 10 years a happy client

5,0 il y a 9 mois

Commentaires : Virtual offices in 3rd countries during COVID

Avantages :

Usually very competitive and good call quality

Inconvénients :

Very little..it suits our needs and Zadarma seem pro-active in improving issues

Réponse de l'équipe de Zadarma

il y a 9 mois

Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support.