Qui utilise PetDesk ?

Les vétérinaires et leur personnel s'appuient sur la technologie de communication client pour impliquer les parents et pour que les animaux domestiques vivent plus longtemps et en meilleure santé.

Description de PetDesk

Vous recherchez un nouveau logiciel de gestion de cabinet ? Peut-être avez-vous juste besoin de renforcer votre logiciel actuel ? Conçu pour les cabinets vétérinaires très fréquentés, PetDesk se synchronise avec 20 systèmes de gestion de cabinet pour rationaliser les communications avec les clients. Votre personnel est heureux, les patients en bonne santé et la pratique est rentable. Grâce au tableau de bord et à l'application mobile faciles à utiliser, vous pouvez gérer les rappels et les confirmations, la planification en ligne, les messages ciblés, les avis en ligne et même un programme de fidélité.

Informations sur PetDesk

PetDesk

http://petdesk.com/

Fondé en 2013

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Vidéo de PetDesk
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Comparez PetDesk à des logiciels similaires

À partir de

s/o
25,00 $US/mois
95,00 $US/mois
150,00 $US/mois

Version gratuite

Version gratuite Non
Version gratuite Non
Version gratuite Non
Version gratuite Non

Essai gratuit

Essai gratuit Oui
Essai gratuit Oui
Essai gratuit Oui
Essai gratuit Oui

Déploiement et prise en charge de PetDesk

Ressources d'aide

  • Service client/e-mail
  • FAQ/forums
  • Base de connaissances
  • Support téléphonique
  • Chat

Déploiement

  • Cloud, SaaS, web
  • Android (mobile)
  • iPhone (mobile)
  • iPad (mobile)

Formation

  • En ligne en direct
  • Documentation
  • Vidéos

PetDesk - Fonctionnalités

  • API
  • Alertes/Notifications
  • Base de données de clients
  • Comptabilité
  • Confirmation et rappels
  • Entrée et sortie
  • Estimation
  • Facturation
  • Gestion de la communication
  • Gestion des bons de commande
  • Gestion des calendriers
  • Gestion des clients
  • Gestion des documents
  • Gestion des dossiers
  • Gestion des dossiers patients
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des modèles
  • Gestion des rendez-vous
  • Gestion des stocks
  • Gestion des stocks
  • Graphiques
  • Imagerie et rayons X
  • Importation et exportation de données
  • Intégration comptable
  • Intégrations de tiers
  • Invitations et rappels par e-mail
  • Messagerie SMS
  • Modèles personnalisables
  • Notes SOAP
  • Paiements électroniques
  • Planification automatisée
  • Planification de traitement
  • Planification des rendez-vous
  • Portail client
  • Portail libre-service
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Signature électronique
  • Stockage de documents
  • Stockage sécurisé des données
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des statuts
  • Tableau blanc
  • Tableau de bord d'activités
  • Traitement des ordonnances
  • Traitement des paiements
  • Télémédecine

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Avis sur PetDesk

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,8
Service client 4,9
Fonctionnalités 4,6
Rapport qualité-prix 4,8

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Écrivez votre avis !
Kerrie B.
Head Certified Veterinary Technician and inventory management
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/02/2019

"Less phone time and fun app"

Commentaires: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Avantages: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic.
We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here.
Our clients love the app to request RX refills and make appointments without even calling us on the phone.
We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Inconvénients: understanding more about the stats and graphs with the program. I seem to ask everytime because
I have to redefine the meaning of them.

  • Source de l'avis 
  • Publié le 16/02/2019
Mary S.
receptionist
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/01/2021

"PetDesk ROCKS!"

Commentaires: I think I already covered this above

Avantages: PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK!
Mary

Inconvénients: There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!

  • Source de l'avis 
  • Publié le 25/01/2021
Sarah R.
Office manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 03/06/2021

"Great for reminders and client app"

Commentaires: It's easy to use. However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.

Avantages: The clients can see all of their medical records. They can request medications from the app. They can see their blood work results as soon as they are done.

Inconvénients: When the clients update their information it doesn't automatically update in cornerstone. It would make things more efficient if it could.

  • Source de l'avis 
  • Publié le 03/06/2021
Mick W.
Analyst
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/03/2018

"Love this app, but needs a little work"

Avantages: I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Inconvénients: The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

  • Source de l'avis 
  • Publié le 11/03/2018
Candice C.
Client Care Manager
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/03/2021

"Convenient communication with our clients"

Commentaires: So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Avantages: It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Inconvénients: The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

  • Source de l'avis 
  • Publié le 26/03/2021