PetDesk

Pas de version française!!!!

Avantages :

Facile à utiliser pour un client, mais pas en FRANÇAIS!!

Inconvénients :

L'absence totale des fonctionnalisés en FRANÇAIS!!!! Il s'agit d'une application offerte dans l'ensemble du Canada, incluant le Québec. Le Canada est un pays ayant 2 langues officielles et, de plus, au Québec, le français doit être prédominant. L'anglais doit être offert en option. Comme client d'une clinique vétérinaire, je sui excessivement déçu du choix fait par cette clinique. Merci.

Less phone time and fun app

Commentaires : It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Avantages :

This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Inconvénients :

understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.

Convenient communication with our clients

Commentaires : So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Avantages :

It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Inconvénients :

The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

PetDesk - You'll still spend a lot of time at your desk.

Commentaires : We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task.

Avantages :

The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice.

Inconvénients :

The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app.

PetDesk ROCKS!

Commentaires : I think I already covered this above

Avantages :

PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary

Inconvénients :

There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!