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Neon CCM
Description de Neon CCM
Le logiciel de services sociaux CiviCore offre des solutions de gestion des clients et des dossiers aux organisations de services sociaux. Chaque organisation est unique, de sorte que l'éditeur adapte ses logiciels pour répondre à vos besoins. Avec CiviCore Human Services, vous pouvez organiser les données à votre façon, générer facilement des rapports aux fins de levées de fonds, de subventions ou réglementaires, définir des déclencheurs et des alertes afin de ne manquer aucune échéance et automatiser les tâches, ce qui vous permet de rationaliser vos opérations et de gagner du temps.
Qui utilise Neon CCM ?
Organismes à but non lucratif et organisations publiques.
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Avis sur Neon CCM
Tremendous service, extremely user-friendly, intuitive to the max
Commentaires :
- Greater ability to serve our students
- Enhanced tracking of student performance
- Volunteer management capabilities that have aided and improved our recruitment efforts
- Improved volunteer retention due to easier access to their data and relevant issues in programming
- Increased funding due to enhanced data tracking
Avantages :
CiviCore is a delight to use from both a functionality and aesthetic standpoint. The means by which they organize the data on the back-end translates perfectly to maximizing its utility for the end-user. As a former software healthcare software trainer, I appreciate the ease of navigation for new users, but also the advanced functionality capabilities for superusers and admins. This is a direct result of their outstanding customer support. It is both timely and very effective. I have full confidence that no matter when I contact them (from a different time zone mind you), a response will be received in short order. These queries are rarely related to any issues with the system itself, but more modifications on our end due to program changes. The staff is friendly and works diligently on any project until it is completely to our satisfaction. Aesthetically, they do a tremendous job of not making it feel like a data cave with a few lanterns hung up. Users tend to dread entering data, but having a user-friendly site that looks and feels good helps tremendously.
Inconvénients :
The only real change I would like to see would be expanded reporting capabilities for the 1% of the time that I want to run multi-sectioned reports from within the database. Otherwise, I am extremely pleased with my experience.
Civicore has provided our project with an extremely user friendly patient tracking system.
Commentaires : We are able to track patients participating in a clinic intervention in locations throughout our county. We benefit by being able to monitor program fidelity, patient attendance, contact attempts, and other data crucial to our project's implementation. It also helps us track staff productivity and program reach.
Avantages :
Our Civicore database is extremely easy to use. It is also easy to train new users on its functionality. My experience with their project managers has always been top notch. They respond quickly and are able to explain complex issues in ways the day to day user can understand. The system is reliable and intuitive.
Inconvénients :
Setting up new reports/queries can be confusing. However, the customer support staff and project managers are always willing to help and guide me when issues arise.
Much Needed Support
Commentaires : The software makes our job easier to provide required information to our various funding sources.
Avantages :
We are required by our funding sources to collect a lot of data on the individuals we serve. This software enables our organization to evaluate the effectiveness of our services, identify trends that need to be addressed, market our services, etc.
Inconvénients :
In order for the software to meet our specific needs, we had to spend several weeks communicating (i.e.: email, phone, etc.) with our assigned company representative to identify our needs. We finally arranged for our company representative to spend time at our work site which was very helpful.
What do I need to know to see how each department works
Commentaires : My experience focuses on knowing what needs are not currently covered within the company. A lot of information through reports, statistics to know at all times how the company is organized and focused. After that, the necessary decisions are taken to analyze in detail possible improvements.
Avantages :
Users can download the information in spreadsheets for further analysis. It allows companies to manage their financial transactions, product life cycles and supply chain activities.
Inconvénients :
Complexity with which the program is built. My company implements one feature or function of the software at a time, allowing employees to become familiar with the software before moving forward. The full implementation process can take several months.
Excellent & Versatile Product
Commentaires : The entire process was excellent with consistent communication, highly competent and skilled staff and and end product that perfectly suits both our needs and our budget as a relatively small human services organization. We highly recommend them for consideration for any sized organization no matter what your specific needs.
Avantages :
Extremely user friendly compared to many other options, minimizing training and user error. Highly customizable for any human service need. This is the third time I have been involved with a completely customized and extremely varied builds with Civicore and each experience has been excellent.
Inconvénients :
The only downside is that highly customized and complex reporting often requires direct help from Civicore, occasionally adding a communication step in report building, but by no means limiting the possibilities. I'm sure this challenge could be eliminated, however, with more highly skilled staff within our own organization.
