Salesforce for Higher Ed

Salesforce for Higher Ed

par Salesforce.org

Qui utilise Salesforce for Higher Ed ?

Plateforme basée sur le cloud qui aide les établissements d'enseignement pour le recrutement, les admissions et l'engagement des étudiants.

Description de Salesforce for Higher Ed

Plateforme cloud d'architecture de données d'enseignement supérieur qui aide les établissements d'enseignement à gérer le cycle de vie des étudiants.

Informations sur Salesforce for Higher Ed

Salesforce.org

http://www.salesforce.org

Prix de Salesforce for Higher Ed

Salesforce for Higher Ed n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Salesforce for Higher Ed est disponible à partir de 36,00 $US.

À partir de

36,00 $US

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Salesforce for Higher Ed - Fonctionnalités

Logiciels d'admissions
Enseignement primaire/secondaire
Gestion de l'aide financière
Gestion des applications
Gestion des candidats
Gestion des formulaires
Gestion des frais
Gestion des recrutements
Gestion des évaluations
Gestion des évaluations
Notation
Portail libre-service
Établissements d'enseignement supérieur et universités
Communautés de membres
Comptes de membre
Gestion de la liste de diffusion
Gestion de site web
Gestion des abonnements
Gestion des collectes de fonds
Gestion des événements
Portail des membres
Publication d'offres d'emploi
Répertoire de membres
Gestion de l'aide financière
Gestion des admissions
Gestion des collectes de fonds
Gestion des enseignants et du personnel scolaire
Gestion des logements
Gestion des programmes d'enseignement
Gestion des évaluations
Gestions des anciens élèves
Informations sur les étudiants et dossiers scolaires
Planification
Portail étudiant

Avis sur Salesforce for Higher Ed

Afficher 5 avis sur 7

Note globale
4,4/5
Facilité d'utilisation
3,9/5
Service client
4,2/5
Fonctionnalités
4,7/5
Rapport qualité-prix
4,2/5
Utilisateur vérifié
Director of Enrollment Services
Enseignement supérieur, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 31/07/2019

"A fantastic all-around system for tracking and managing any stage of the student lifecycle"

Commentaires: Salesforce for Higher Ed has revolutionized our enrollment practices, and continues to open new avenues for data-collection, enrollment management and prospect engagement. It's become the hub that our entire enrollment services operation runs from. Our main problems tend to be a result of our own inexperience, or lack of knowledge in navigating the truly vast potential of Salesforce. The learning curve is real, but we've found it worth it to stick it out.

Avantages: I love the flexibility of Salesforce and the tailored customization of HEDA. It can do anything we need, and more. Salesforce also works hard to make sure every user has the training and documentation they need to make implementation successful.

Inconvénients: The sheer size and flexibility of Salesforce imposes an enormous learning curve on users. Without proper guidance, some functions will be left idle, or even misused. Other functions are theoretically possible, but difficult to implement without extensive training and/or expensive add-on products.

  • Provenance de l'utilisateur 
  • Publié le 31/07/2019
Thomas J.
Former Admissions Counselor
Enseignement supérieur, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 09/11/2018

"Great Platform; Detailed Reporting Capabilities "

Avantages: I appreciate how clear and easy the layout of everything is. Users are able to categorize each prospective student by the stage they're in. The reporting capabilities are incredibly helpful. Users can generate specific reports on basically anything regarding prospective students. Additionally, the platform has attractive visuals (graphs and more) to track each recruiter's progress.

Inconvénients: While the capabilities of the report-making are great, the initial creation of the report can be tricky. I sometimes feel like I'm writing algebraic equations when creating a new report. This isn't always the case, but training new hires how to create new reports is probably the most time-consuming part of our CRM training.

  • Provenance de l'utilisateur 
  • Publié le 09/11/2018
Brice P.
CRM & Web Specialist
Enseignement supérieur, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 05/03/2019

"A game changer for higher ed recruiting and admissions"

Avantages: We use a customized 3rd party version of Salesforce within the Higher Ed space - primarily for graduate recruiting and admissions, as well as marketing. Salesforce, while a sales platform, is versatile enough to allow us to completely customize our org the way we need it to function. We keep track of prospective applicants, run our info sessions as campaigns, and have even built our application using Salesforce site pages. The amount of flexibility and potential for integration is staggering. We are not full on the HEDA model, yet, but are moving in that direction. In addition, the products being rolled out for Higher Ed such as Adviser Link are very intriguing, and have us considering how we could roll out Salesforce to other units in our grad school.

Inconvénients: Salesforce in general is a huge platform, and can be a bit challenging for new staff to learn. In addition, because of the customization and natural deviation away from a sales-based mentality in order to get it to work for Higher Ed, Salesforce can quickly accumulate layers and layers of settings, permissions, etc.

  • Provenance de l'utilisateur 
  • Publié le 05/03/2019
Utilisateur vérifié
Undergraduate Systems Specialist
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 31/07/2018

"A steep learning curve"

Avantages: SalesForce gives the potential to be a company-wide CRM, rather than a CRM just for Admissions. This is something we would like to do and have started working toward. This is SalesForce's largest benefit over many other popular Higher Ed CRMs.
There is a lot of potential here and I am pleased with a lot of the features, though there are some ones that feel basic that are missing.

Inconvénients: The data architecture is very convoluted and there is a very steep learning curve. It is clear when using SalesForce as a CRM tool for Higher Ed, that it was not built for Higher Ed. Despite that, it is still a strong solution.
The other biggest pain point is responsiveness and slowness. The UI (ironically called Lightning) is incredibly slow which makes working on configurations very time-consuming for System Admins.

  • Provenance de l'utilisateur 
  • Publié le 31/07/2018
Utilisateur vérifié
Director - Marketing, Recruitment, and Admissions
Enseignement supérieur, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/12/2017

"Super agile and flexible to meet our needs. Very user friendly."

Avantages: The software allows for us to have one platform that scales across the organization. This allows us to build a real view of the student across all departments. This improves communication and allows us to also shorten staff training time when employees move from one area of the organization to another. So far, our biggest limitation is our own creativity. We have soo much we want to keep implementing that we haven´t completed it all yet. We already have full recruitment, marketing, admissions online and now are adding in Financial Aid Requests, and internal processes.

Inconvénients: It is so flexible, sometimes we do things that are good "in the moment" but later have to be fixed because we weren´t forced to think about them too much.

  • Provenance de l'utilisateur 
  • Publié le 01/12/2017