par Experity4.3 / 5 24 avis Écrivez votre avis !
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Experity Patient Engagement supports small to large urgent cares, health systems, hospitals, and specialty care clinics, specializing in providing patient engagement solutions to on-demand and blended care clinics.
Notes moyennes24 avis
- Note globale 4.3 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.2 / 5
- Fonctionnalités 4.3 / 5
- Rapport qualité-prix 4.2 / 5
Informations sur le produit
- À partir de 350,00 $US/mois
- Version gratuite Non
- Essai gratuit Non
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2012
En savoir plus sur Patient Engagement
Experity Patient Engagement formerly Clockwise.MD provides online self-scheduling and queue management solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and specialty care clinics. Our customers experience a measurable increase in patient satisfaction, a reduction in wait times, and improved workflow efficiency.
Patient Engagement - Fonctionnalités
- Gestion des admissions
- Gestion des autorisations de sortie
- Gestion des flux de patients
- Gestion des lits
- Géolocalisation des patients
- Rapports d'historique
- Rapports en temps réel
- Suivi des patients
- Suivi du temps d'attente
- Emplacements multiples
- Fonction de glisser-déposer
- Gestion des aptitudes et du personnel
- Gestion des dossiers patients
- Gestion des médecins
- Gestion des non-présentations
- Planification des gardes
- Planification des rendez-vous
- Portail libre-service
- Rendez-vous récurrents
Avis les plus utiles sur Patient Engagement
Publié le 24/10/2017
Provider time, patient wait time and overall cycle time has improved immensely with use.
Avantages: Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.
Inconvénients: Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.
Publié le 24/10/2017
Innovative company, reliably functional program and superior customer service!
Commentaires: Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.
Avantages: The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.
Publié le 20/11/2017
Clockwise has been an amazing addition to our urgent cares.
Commentaires: Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.
Avantages: Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!
Inconvénients: The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.
Publié le 12/02/2019
Easy to Implement Solution for Online Scheduling
Commentaires: We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use.
Avantages: Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system
Inconvénients: Interface feels outdated at times, lack of advanced features such as insurance verification and online registration
Publié le 03/11/2017
Clockwise is a helpful program that enhances the patient experience for our clinics.
Commentaires: Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.
Avantages: Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.
Inconvénients: When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)