17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Engati
Description de Engati
Engati est une plateforme d'agent conversationnel qui vous permet de créer, de gérer, d'intégrer, de former, de diffuser et d'analyser un bot personnalisé en quelques minutes. Huit plateformes de messagerie majeures sont actuellement prises en charge avec un accent placé sur l'engagement client, notamment : Messenger, Kik, Telegram, Line, Viber, Skype, Slack et WeChat.
Concevoir des bots n'a jamais été aussi simple. Grâce à Engati, vous pouvez concevoir vos propres agents conversationnels avec un flux de travail, sans aucune programmation.
Qui utilise Engati ?
Engati est une plateforme d'agent conversationnel gratuite conçue pour vous aider à créer des bots sans programmation pour vos outils de chat.
Engati ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Engati
Alternatives à Engati
Avis sur Engati
Easy to implement and good customer support
Commentaires : Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try.
Avantages :
1. Good customer support 2. Easy to build flows 3. Easy to train the chatbot
Inconvénients :
The price might be a bit on the higher side when compared to others, but it covers all functionalities.
Alternatives envisagées précédemment :
Great functionalities in one package!
Commentaires : Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.
Avantages :
It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong.
Inconvénients :
If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website.
STAY AWAY! Another Scam App. High Promises, Zero Delivery
Commentaires : When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email!!! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost. We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer. Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration. Save yourself. PICK ANOTHER
Avantages :
The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research.
Inconvénients :
The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati.
Best AI Chatbot Platform
Commentaires : I love it, we have already saved so many business hours by using this Chatbot platform
Avantages :
The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins Each and every deployment is described in detailed fashion. Customizations can be done in jiffy The product support team from Coviam is very responsive The number of integrations are best- you wouldn't find any other product with so many integrations
Inconvénients :
Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.
It is extremely easy to set up and use across all the platforms. Great scope to grow!
Commentaires : Learnt more about how chatbots can be useful for escalating business and engage with customers better.
Avantages :
It is extremely easy to set up and I had a fun time playing with it. It is required very minimal work and almost no place where you get stuck. It has a wide range of features and has scope to add on more features to make the product greater. The best part about it is that the platform also provided good analytic data to track the bot and nature of users.
Inconvénients :
The bot could be more customizable using external technology and more better compatible with other web apps. Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.
