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Zipwhip
Description de Zipwhip
Permet aux entreprises de communiquer avec leurs clients en utilisant leur ligne fixe, VoIP et numéro gratuit existants.
Qui utilise Zipwhip ?
PME, mid-market, grandes entreprises.
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Avis sur Zipwhip
Logiciel de service client
Avantages :
C'est un très bon produit du service client permettant aux entreprises de communiquer avec leurs clients en les lignes fixes et des numéros gratuites également . Avec une très bonne qualité d'interface utilisation. J'adore
Inconvénients :
C'est un très bon produit et je n' ai pas eu de problème mais dommage c'est disponible pour tout les pays
Texting customers couldn't get much easier
Avantages :
We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.
Inconvénients :
The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.
Very Basic
Commentaires : Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.
Avantages :
I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.
Inconvénients :
I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.
Réponse de l'équipe de Twilio
il y a 4 ans
Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business
Fairly easy to use
Avantages :
Ease of use and consistency; good Chrome extention
Inconvénients :
A bit outdated user interface but it works
Past Zipwhip User
Commentaires : Over all a good experience with Zipwhip. Would have continued to use if it wasn't for the new 10 DLC policy. Which was not implemented by the company.
Avantages :
When we first started using Zipwhip it was wonderful. Very user friendly and reliable.
Inconvénients :
The largest problem we had was when the 10 DLC was required. It was nearly impossible to get support to help with this issue.
