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Texting customers couldn't get much easier
We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.
The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.
I wish ZipWhip was here to stay
Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos
I wish there was RCS integration. I wish there was a location request feature
Alternatives envisagées :
Nice to set-up landline texting, but messages weren't always getting delivered
Commentaires : It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.
This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.
We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.
Réponse de l'équipe de Zipwhip
il y a 3 ans
Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!
Was Great -even though now it is obsolete - Trying to cancel was a hassle
Liked the desktop feature, the unlimited texts was a nice touch as well compared to most other companies.
Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. Very disappointing end to our relationship.
Exactly what I was looking for
Commentaires : Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly.
Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly.
There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it