Noterro

Great software

Avantages :

Very flexible, allows for a lot of customization so that you can set it up to work perfectly for your particular needs. It is the best priced software when compared to what it does.

Inconvénients :

It has a fairly steep learning curve, but great product support through articles, tutorial videos and personal audit, so you just need to put the time in to figure it out.

New User to Noterro

Commentaires : Great experience. [sensitive content hidden] and his team were very hands on and invested in their product therefore making it a success for me.

Avantages :

Noterro was recommended by a massage therapist that was already using the product. My needs were a little complex and I had struggled trying to use Acuity and Book Like a Boss in the past. What sold me on Noterro was the free zoom meeting with [sensitive content hidden]. He was very knowledgeable and walked me through realistic expectations of online scheduling and a work around for my specific needs. The online tutorials were also very helpful once I took the time to watch them. I liked they were available any time as I worked through setting up my clinic. Online support was very helpful and timely. My clients love that I now offer online scheduling.

Inconvénients :

In my perfect world, I would have loved "white gloved service" of someone setting up everything for me. However, it is my app and makes sense that I understand how it works and how to modify as I grow.

NZ review..

Commentaires : Generally speaking it started off as a great product.
As it has developed it has become a little clunky in its feature operations which then impacts usability just when you do not need it to be clunky.
Development programme of works appears to make little sense. Aug 2019 it was promised to have resource scheduling to allow classes to be booked, that moved to Sept 2020 and we are still waiting, yet there is a constant update to functions which worked perfectly fine i.e. page tabs for client information.. Rather than worry about aesthetic alterations to "ease" of usability, focusing on features which will help their customers business develop would be better direction.

Avantages :

Entry Point in cost Ease of installation Ease of cross platform usage

Inconvénients :

With new "updates" or "improvements" site speed slows massively Updates to the software does not always handle users timezones sensitively - being in NZ you can bet your bottom dollar an update is done overnight North American time, hitting NZ in the middle of the operating day and just as you are trying to book clients in for new appointments. Calendar / Booking system adhoc leaves off the session "wrap up time" resulting in clients being booked back to back or it adds on more "wrap up time" resulting in too much time available between each client, despite all appointment types having their own "Wrap up time" being set at admin level. Lack of delivery on features promised 12mths ago which is now impacting delivery of service to our business..

Noterro beats the rest including price.

Commentaires : Noterro has never failed in customer service. My issues are addressed quickly with easy to read links, or one on one assistance.

Avantages :

-Streamline to TELUS Health-Extremely user-friendly for practitioners, admin, clients to book online, modify appointments, etc.-charting is extremely easy and professional -Constantly updating and offering new services to meet the needs of practitioners

Inconvénients :

Family clients so parents, children, siblings can have a more streamlined account.

Great find for my business!

Commentaires : Overall, great system for me and easy for my patients to use. With telehealth and a few other specific implementations, it would be perfect.

Avantages :

I love the web portal (patient portal) feature, especially the fact that it can be customized with my company branding and installed like an app on my patients’ devices. This is so very appreciated. I also like many other features: - Patients can view a list of their past and upcoming appointments, as well as join a waitlist. - Patients can view/pay invoices. - Clinical notes can be downloaded by the patient from the portal. - The appointment layout is customizable so that the display can be nice and large. This is so very important and appreciated by older patients. - I love how the services and categories are set up. It’s feature-rich. Having different duration options for the services makes everything so sensible for the layout. Being able to choose unique payment rules for each service is also a nice feature. - The overall client payment setting options are great. Many other platforms don’t allow card on file but Noterro does. - The ability to label patients and credit their accounts are unique and very useful features.

Inconvénients :

There are key omissions that can make a big difference if implemented. There really needs to be a dedicated telehealth option. This could be solved by integrating with Zoom or Google Meet, which both have HIPAA compliant capabilities. I’ve come up with some workarounds, but it’s cumbersome and not ideal. There also needs to be a way to specify certain services for specific days/times. This is so important for a service-based business. It might eventually be a deal breaker for me if this doesn’t get implemented.