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Description de Semper
Semper est un système de gestion immobilière facile à utiliser qui offre aux entreprises du secteur de l'hôtellerie et de la restauration une solution centralisée pour gagner du temps, augmenter leurs revenus et améliorer la satisfaction de leurs clients. Avec Semper, vous disposez d'un seul identifiant et d'un seul système toujours synchronisé. Cette plateforme logicielle comprend un PMS (Property Management System), un moteur de réservation, un gestionnaire de canaux avec plus de 1 000 connexions, des modules de paiement et de comptabilité, de gestion des évènements et de point de vente.
Qui utilise Semper ?
Depuis plus de vingt-cinq ans, l'éditeur crée des solutions PMS adaptées au secteur du tourisme et de l'hôtellerie, telles que les hôtels, les maisons d'hôtes, les chambres d'hôtes, les auberges, les chalets et les locations de vacances à court terme.
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Five Star Support
Avantages :
Easy to use cloud-based solution that is a perfect fit for our accommodation and POS needs.
Inconvénients :
Just a thought - how about a mobile app?
Réponse de l'équipe de Semper
il y a 3 ans
Thank you Tazz for the review. For web reservations, you can use it on a phone or tablet which for obvious reasons does not include all functions but enables new reservations as well as a live dashboard. in addition there are numerous apps for check-ins housekeeping, guest focussed etc. if there is anything specific you would like please let us know.
BEST POS FOR YOUR COMPANY
Commentaires : Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more.
Avantages :
Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.
Inconvénients :
So far there isn't any complaints or something that we don't like about Semper.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your glowing review! We're thrilled to hear that Semper has proven to be the best POS for your company, offering an easy and reliable system with user-friendly features. It's great that you haven't encountered any complaints or issues with the system. Your feedback on Semper making a significant difference in your company, providing the ability to review daily and sales reports, is appreciated. We're honored to have been recommended to you by another satisfied company using Semper. We understand the importance of reliable support and are glad to have surpassed your expectations after switching from Lavu POS, addressing the challenges you faced with assistance. Thank you for choosing Semper!
Semper review
Avantages :
Semper is cloud based, you can use it anywhere.
Inconvénients :
Semper has glitches or is offline that creates issues
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your feedback! We're glad you appreciate Semper's cloud-based accessibility. We apologize for any glitches or downtime and are actively working to improve reliability. If you encounter issues, please contact our support team. Your input is important to us.
Review of Semper
Commentaires : Very friendly and helpful support staff, they solve issues quickly.
Avantages :
I can access Semper from the cloud and quickly generate a quote or invoice and also check availability from my laptop or smart phone
Inconvénients :
I would like Semper to have more options of linking to booking engines like booking.com & Safari. Maybe they do but I was not advised. It would be good to move everything to Semper because Nightsbridge still handles online booking.
overall user
Avantages :
All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.
Inconvénients :
Most of the updates is for the web base.
Réponse de l'équipe de Semper
il y a 11 mois
We'd like to inform you that we're implementing a change to Semper to enable local access to the web interface. This adjustment is aimed at providing a more convenient and efficient experience for users. If you have any questions or concerns about this update, please feel free to reach out. We appreciate your understanding and look forward to offering an improved service with these enhancements.
Great great great
Commentaires : Wonderful!!!! Will always use and recommend
Avantages :
Easy to use and understand and great service
Inconvénients :
Nothing love everything about the program
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for the enthusiastic review! We're thrilled to hear that you find Semper great, easy to use, and appreciate the excellent service. Your endorsement and commitment to always using and recommending Semper are greatly appreciated. We're honoured that you chose Semper over alternatives like NightsBridge, and we're delighted that you love working on our system. If you ever have further feedback or need assistance, feel free to reach out. Thank you for choosing Semper!
Ultimate Safaris Review
Commentaires : Frustrating, struggling to get to work with our service provider as he is just never available.
Avantages :
That we could use it as a Central Reservations
Inconvénients :
Too big a program for our slow internet in Namibia Struggle to get it to work for us.
Réponse de l'équipe de Semper
il y a 11 mois
We're honored that you chose Semper after switching from Hotellinx Cloud due to your company's growth and your familiarity with the product from previous experiences. If you have further concerns or suggestions, please feel free to reach out. We're committed to enhancing your experience with Semper. Thank you for choosing us for your Central Reservations needs!
Haithoms guesthouses review
Commentaires : Very good helped the organization to manage reservations
Avantages :
Ease of use and cost effectiveness . It does not require any training
Inconvénients :
None at all very very good. Sometimes it frezees
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your positive review of Haithoms Guesthouses. We're glad you find our property management system easy to use and cost-effective for efficient reservation management. We apologize for any occasional freezing issues, and our team is actively working to address them. Your feedback is valuable, and we appreciate your trust in our product. We look forward to serving you even better in the future.
Excellent for calendar management
Avantages :
Easy integration with online booking platforms
Inconvénients :
Doesn't support local (South African) booking platforms
All-in-all, a good functional option
Commentaires : My experience is limited to POS and Stock Control only. We do not use the reservation function for our Guesthouse. Overall, I am happy with the product since it largely does what we need it to do.
Avantages :
Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.
Inconvénients :
It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.
Réponse de l'équipe de Semper
il y a 10 mois
Thank you very much for your feedback.It is much appreciated. we will make a change to teh docets to include more information as you request. I am not sure if you are aware that we have a hosted version where you can log-in at any time and view all tables, sales etc. You can also make change from anywhere.
Grown to appreciate this product over others
Commentaires : I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.
Avantages :
I like all the different aspects of Semper, especially all the different reports you can generate.
Inconvénients :
Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources. It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.
CAJORI HOTEL FEEDBACK
Commentaires : IT HAS BEEN A BIT TRICKY, BUT HELPFUL. I USE CMS AND IT IS EASIER AND ALSO LOVE THE FACT THAT YOU CAN CHANGE THE DESCRIPTION OF THE PRODUCT WITHOUT ANY HUSTLE
Avantages :
DRAWING STATEMENT AND OTHER REPORTS. IT MAKES MONTH ENDS EASIER
Inconvénients :
CHANGING THE TEMPLATES OR NARRATIVES. ESPECIALLY ON RESERVATIONS SEMPER
Semper booking system is the besy!
Commentaires :
Semper booking system covers all aspects of what is required in the hospitality industry.
the software is stable and reliable at all times.
Avantages :
very accurate! it keeps track of all booking information. semper consultants are always there to assist.
Inconvénients :
nothing that i like the least about semper booking system
Great property management tool
Avantages :
Most of the things are relatively simple to use and understand. I'm rather pleased with semper.
Inconvénients :
I cannot think of anything at the moment.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your positive feedback! We're delighted to hear that you find our property management system user-friendly. If you have any suggestions or further comments, feel free to reach out. We appreciate your support!
User Friendly with glitches
Commentaires : Overall good, we have a very good support person on call to assist when needed.
Avantages :
The system is user friendly and easy to navigate
Inconvénients :
When updates are done there are often problems with reports or features that no longer work. Some basic functions are different from other PMS systems which takes some getting used to.
user friendly
Commentaires : very good. just the fact that I need an afrikaans speaking person the assist over phone. someone who can tell me in simple old person's language how to fix something. must give credit to my trainer, [sensitive content hidden] for the way he trained me. so patient, never made me feel dumb.
Avantages :
training very good. user friendly system. help line. easy to see bookings ahead.
Inconvénients :
difficult to get an afrikaas speaking person to help me
Réponse de l'équipe de Semper
il y a 10 mois
hi Dolly, Ons het heelwat Afrikaanse mense wat werk in ons rugsteuning span en sal bly wees om een van hulle te kry om te help. Laat asb weet as dit 'n probleem is in die toekoms. As jy sukkel kontak my asb dierek.
Singing Kettle
Avantages :
The pesonal assistants wr receive when needed!
Inconvénients :
Nothing!
Réponse de l'équipe de Semper
il y a 10 mois
Thanks, Eva for your positive response. Its much appreciated.
Excellent*
Commentaires : overall its been efficient to be used,always have the team to assist we work with Vic and his colleague
Avantages :
very user friendly and efficient to use, always have the team ready to assist and guide where needed
Inconvénients :
nothing that can include now as when there was issues it was resolve immediately
Réponse de l'équipe de Semper
il y a 11 mois
Thanks for the excellent review! Our system is user-friendly and efficient, with a responsive team, including Vic and his colleague, always ready to assist. Any issues are resolved promptly. We appreciate your positive experience and trust in our product!
semper review
Commentaires : Has been very pleasant, and both [sensitive content hidden] have been very helpful and quick at responding to our problems or enquiries when we have them.
Avantages :
it is easy to use, and it is user friendly
Inconvénients :
It has occasional system problems every now and then, especially with our home currency usage.
Réponse de l'équipe de Semper
il y a 11 mois
Thanks for your review of Semper! We're glad it's easy to use and user-friendly, though we apologize for occasional system issues with home currency. We appreciate your positive experience with our support team. Choosing Semper for its affordability and user-friendliness means a lot to us. If you have further feedback, feel free to reach out. Thanks for choosing Semper!
Semper Review
Commentaires : Not what I expected at all. Not user friendly
Avantages :
I initially liked thew whole look of Semper and the reports, recipes etc
Inconvénients :
It's very complicated, confusing and certain features don't make sense,
Réponse de l'équipe de Semper
il y a 11 mois
Hi Cher, Thank you for your review and taking my call. The lack of system setup and proper training would cause anyone to loose confidence. We will however do our very best to get your setup reviewed and corrected and then ensure you get the proper training. You are very important to us. CEO Semper
Great Booking System
Avantages :
The accounting section is very helpful, the basic understanding of booking your rooms and sales split is very handy and easy
Inconvénients :
Export reports not really for debtors use, have to use another method to get accurate report totals
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your positive review! We're pleased to hear that you find our booking system great, especially the helpful accounting section and easy sales split. We appreciate your feedback on the export reports and are committed to enhancing our features. If you have any specific suggestions, feel free to share. We're here to provide an even better experience for you!
It is user friendly with and Support is always helpful.
Commentaires : The system is user Friendly.
Avantages :
The online integrations make my front desk duties very easy.
Inconvénients :
There is nothing to change at the moment. The support staff ([sensitive content hidden]) is always available to assist.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your positive feedback! We're delighted to hear that you find the system user-friendly and appreciate the helpful support. If you ever have further comments or suggestions, feel free to reach out. We're here to assist you!
CUSTOMER SUPPORT
Commentaires : Fair because support team is always available to assist.
Avantages :
It has all reports ready for print in almost anything features used .
Inconvénients :
it has a lot of features we forget on how to use others even after training
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for sharing your thoughts on our property management system. We're glad you appreciate the versatile reporting features but understand your concern about the abundance of features. We're actively working on improving user-friendliness and training materials to address this. We're pleased our support team has been helpful, and we're committed to ensuring you have a seamless experience. If you encounter any challenges, please reach out to us. Thanks for choosing our property management system.
[sensitive content hidden] is amazing
Commentaires : Amazing, [sensitive content hidden] is the best.
Avantages :
Easy to use, love the reports, friendly staff, [sensitive content hidden] is amazing.
Inconvénients :
Nothing, Semper is amazing and all reports are easy to use.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for the amazing feedback! We're thrilled to hear you find our system easy to use, love the reports, and appreciate our friendly staff.
Semper is Excellent
Avantages :
The support is 100%. [sensitive content hidden] and [sensitive content hidden] are my go to people, love you guys!
Inconvénients :
It sometimes has bugs here and there, but I can assure you that the sort those out swiftly
Réponse de l'équipe de Semper
il y a 11 mois
Thank you for your excellent review! We're thrilled to hear that our support. We appreciate your understanding about occasional bugs and assure you that we're committed to resolving them swiftly. If you ever have more feedback or need assistance, feel free to reach out. We love having you as part of our community!
