Pour qui ?

Companies looking for scalable, conversational messaging platforms to improve and expand mobile customer engagement via SMS, social messaging channels without hiring more developers.

Notes moyennes

7 avis
  • Note globale 3.9 / 5
  • Facilité d'utilisation 4.1 / 5
  • Service client 4 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.6 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Chatbox
  • http://chatbox.com/
  • Fondé en 2014

En savoir plus sur Chatbox

Chatbox is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Chatbox Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.

Chatbox - Fonctionnalités

  • Centre d'appel
  • Chat et messagerie
  • Conférences audio et vidéo
  • Enregistrement des appels
  • Gestion des fax
  • Partage des fichiers
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Attribution de canal
  • Ciblage contextuel
  • Coupons
  • Jeux concours par SMS
  • Marketing localisé
  • Messagerie texte
  • Notifications push
  • Suivi des engagements
  • e-mail marketing
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

Avis les plus utiles sur Chatbox

Useful Product, Responsive team

Publié le 13/09/2019
Claire P.
Team Lead
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

Avantages: The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

Inconvénients: When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

Réponse de l'éditeur

envoyé par Chatbox le 16/09/2019

Hi Claire,
We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

Extremely flexible company with a great product.

Publié le 05/07/2017
George A.
Salesforce Administrator / Developer
E-learning, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Avantages: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Inconvénients: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Réponse de l'éditeur

envoyé par Chatbox le 06/07/2017

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

Executive

Publié le 05/09/2019
Tom H.
Executive
Immobilier, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love the support team

Avantages: Ease-of-use and functionality were by far most appealing

Inconvénients: None that jumped right out at me. The product works very well.

Réponse de l'éditeur

envoyé par Chatbox le 11/09/2019

Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

Chatbox saves me time.

Publié le 23/04/2018
Brian A.
Sales Manager
13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over.

Inconvénients: Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.

Too spotty of service to rely on

Publié le 29/01/2019
Kim C.
Consumer Financing Specialist
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Inconvénients: Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through.
The integration is not set up to work will with large sales teams.

Réponse de l'éditeur

envoyé par Chatbox le 12/09/2019

Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

Lire d'autres avis