Smartlook

Smartlooked for awhile now

Commentaires : Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Avantages :

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Inconvénients :

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

I was able to update my website without requesting criticism, which saved me a lot of time.

Commentaires : I watch a few records at random and can tell what the user wants from our website.

Avantages :

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Inconvénients :

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Alternatives envisagées précédemment : Hotjar

Pourquoi choisir Smartlook : By tracking mouse movements and clicks, it made navigating the website simpler.

DX Heroes review

Commentaires : Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Avantages :

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Inconvénients :

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Alternatives envisagées précédemment : Hotjar, HubSpot Marketing Hub, Google Analytics 360 et Intercom

Pourquoi choisir Smartlook : Support Czech startup; better UI

Logiciel antérieur : Hotjar, HubSpot Marketing Hub, Google Analytics 360 et Intercom

Pourquoi passer à Smartlook : Czech company, friendly UI/UX and good value for the product (but not yet for us).

Good option to analyse your customer behavior

Commentaires : We used this tool for 2 years, it was very useful for use to record our customers interactions.

Avantages :

-Heatmaps. - Bugs tracker. - Funnel optimization

Inconvénients :

- The price is higher compared with similar tools

Alternatives envisagées précédemment : Mouseflow

Pourquoi choisir Smartlook : The price was lower with similar funcionalities

Logiciel antérieur : Hotjar

Pourquoi passer à Smartlook : We chose Smartlook thanks to its gread support team

Excellent for improving the user experience.

Avantages :

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Inconvénients :

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.