Qui utilise Plivo ?

Les entreprises qui souhaitent intégrer la voix et les SMS dans les applications web et mobiles. Les cas d'utilisation incluent l'authentification à 2 facteurs, le suivi des appels, le SVI, la messagerie en masse, les alertes système, les SMS bidirectionnels, etc.

Description de Plivo

La plateforme d'API voix et SMS de Plivo et les services de télécommunication globaux permettent d'accéder à des communications cloud de qualité à moindre coût. Les API HTTP de Plivo permettent aux entreprises d'ajouter des fonctionnalités vocales et SMS à n'importe quelle application web ou mobile en utilisant n'importe quel langage web standard. La plateforme simplifie la complexité des activités de téléphonie en un service avec une infrastructure simple : l'entreprise se charge de tout, de la gestion des opérateurs, à la qualité de la communication et à la livrabilité des messages, en passant par une assistance technique d'urgence disponible 24h/24, 7j/7.

Informations sur Plivo

Plivo

http://www.plivo.com/

Fondé en 2011

Prix de Plivo

Plivo est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Plivo - Fonctionnalités

Logiciels de communication cloud
Centre d'appel
Chat et messagerie
Conférences audio et vidéo
Enregistrement des appels
Gestion des fax
Partage des fichiers
Reconnaissance SVI et vocale
Routage des appels
Codes courts
Coupons mobiles
Envoi de SMS en masse
Gestion des contacts
Jeux concours par SMS
MMS
Messagerie bidirectionnelle
Messagerie planifiée
Mots-clés mobiles
Personnalisation de messages
Rapports et analyses
Sondages et votes

Avis sur Plivo

Afficher 5 avis sur 74

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,5/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,7/5
Nomsa M.
Customer Support
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/08/2018

"Communication made easy"

Commentaires: My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well.

Avantages: I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent.

Inconvénients: At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong.

  • Provenance de l'utilisateur 
  • Publié le 24/08/2018
Bolivar P.
Corporate Alliance Consultant
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 11/06/2020

"Outstanding quality and flexibility, great customer service"

Avantages: With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.

Inconvénients: Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.

  • Provenance de l'utilisateur 
  • Publié le 11/06/2020
David K.
.Net Software Developer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 21/06/2019

"Good for smaller businesses, not so good for large cross application implementation"

Commentaires: It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating.

Avantages: I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system.

Inconvénients: The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use.

  • Provenance de l'utilisateur 
  • Publié le 21/06/2019
Travis J.
Web Systems Architect
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 27/06/2019

"My Review of Plivo"

Commentaires: I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers).

Avantages: API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application.

Inconvénients: Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear.

  • Provenance de l'utilisateur 
  • Publié le 27/06/2019
Abner S.
CEO
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/06/2019

"Plivo offers a great per minute Trunk with worldwide coverage"

Commentaires: Great service with endless flexibility

Avantages: It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more.

Inconvénients: The service should have templates that work with PBX systems

  • Provenance de l'utilisateur 
  • Publié le 27/06/2019