Pour qui ?

E-commerce, software vendors and other companies who want to increase sales by talking with their website visitors via live chat and helping them faster.

Notes moyennes

18 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 9,80 $US/mois
  • Prix Free forever plan for 5 operators.
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Chaport
  • https://www.chaport.com
  • Fondé en 2014

En savoir plus sur Chaport Live Chat

Modern live chat solution with auto-invitations, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps.

Chaport Live Chat - Fonctionnalités

  • Chat proactif
  • Ciblage géographique
  • Formulaire hors ligne
  • Intégration de tiers
  • Partage d'écran
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des visiteurs de sites web
  • Transferts/Routage

Avis les plus utiles sur Chaport Live Chat

The most beautiful and simple live chat I have used

Publié le 27/06/2017
Yulia B.
Project Manager
E-learning, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Avantages: Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Inconvénients: Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.

Highly Recommended for Small Businesses

Publié le 02/12/2018
John W.
Marketing
Marchés boursiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.

Inconvénients: Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.

Simple live chat solution

Publié le 20/09/2018
Luis P.
English teacher, blogger & translator
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

Avantages: The best things about Chaport are:
- Really easy set-up
- Easy to use
- Mobile app to chat with website visitors
- Clean backend platform
- Customisation of chat
- Able to decide when/where to show chat
- Improves visitor engagement
- Customer support responds promptly

Inconvénients: What I don't like about Chatport is:
- Really limited options
- Limited mobile app, not optimised for iPhone X
- No option to include knowledgebase as other live chats do
- Sometimes the conditional logic fails to work

Réponse de l'éditeur

envoyé par Chaport le 21/09/2018

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Amazing tool

Publié le 11/07/2019
Carl E.
founder
E-learning, Auto-entrepreneur
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This was definitely my best experience with live chat software untill now.

Avantages: Plug and play. Intuitive. Fast. Clean. Amazing

Inconvénients: The app notifications were delayed, but the helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport. When I closed the browser version, the notifications came through immediately.
Really great product.

Fast and Easy to use!

Publié le 20/06/2019
Utilisateur vérifié
Senior Software Engineer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Chaport is awesome! Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help.

Avantages: It's really easy to install and use; you can have it up and running in no time.
If you need custom web integration their well-documented API got you covered.

Inconvénients: No(?) chat bubble customization.

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